IMT Cool Springs Apartments

It has been three years I'm with this community and really could not find any alternatives at the same quality and with same rental cost.
It is clean, maintained and has superb customer service.

Move in was a breeze. The new apartment was clean and in very good order. Ricky and the staff were great. Looking forward to living here the next year.

I lived here for 14 months and am now thankfully gone.

I can't recommend. I have lived in probably 2 dozen rentals or more in my life. Houses, condos, apartments, etc. This was my least desirable place that I have ever rented from and I would not go back, or to any of their affiliates if the opportunity arose.

I highly suggest looking elsewhere.

My family and I have been living in these apartments for a little over a year now. Last summer they only had one pool open due to renovation. We were not upset about it cause we knew this summer both of the pools should be open. Well now they only have one pool open yet again and they closed them both right before Memorial Day. You pay a lot of money for these apartments to be able to use the amenities and we have not been able to use them much so far this year.

Another issue is people let... their kids run wild by themselves (the apartment should not be letting this happen), only 1 grill out of 4 are working and now both of the pools and the gyms are closed. The gym is closed due to vandalism by kids who were not being supervised. This is becoming an ongoing issue and had we known it was going to be this bad we would not have signed another lease here.

There are lots of other nicer places to stay in Franklin that seem to be run better! I would not recommend these apartments, unless they can fix all these issues.

Thanks, Courtney Burrow Read More

We recently moved from out of town and feel trapped.

First thing we noticed when we first moved in was that the unit hardly resembled the one we toured. We figured, "alright, whatever," and just moved on from it.

However, we immediately found ourselves cleaning the place and scrubbing black from the floors ourselves since the unit clearly had not been cleaned since the previous resident vacated.

We noticed that the shelves in the closets were concaved, the fan in the bathroom wasn't working,... and other minor things that we decided to shrug off.

When we first arrived, we were given tattered keycards, but we were told we could replace them during the week since we moved in on a weekend. When we called resident services to work that out, the lady was very rude and told us she wouldn't do it. Another thing we decided to just let go.

Something we didn't expect was all the loitering and children playing in the parking lots. We understand that you can't really tell kids to not be kids, but it's similar with adults. More of an inconvenience, we aren't super sour about it.

However, because there are so many kids, we always hear screaming and pounding from inside our apartment. There is no such thing as a quiet night at home, and we're a young recently married couple. Read More