8/9/24
Save your money, don't live here
I am about to finish my one year lease and my move out could not come fast enough. There have been four different management companies in the nearly one year I have been a resident, and each one has been more negligent than the last.
The current leasing office management is horrible. The women are extremely rude and they do not even pretend to care about their residents. Maintenance requests can take weeks at a time to be processed, even for things like broken washers or broken air... conditioning.
The gates for the parking garage have been broken since I moved in. Even still, they leave one gate open pretty much at all times, so anyone can enter at any time.
The pool used to be the one redeeming quality of the property, but this management company never handed out any kind of wrist bands/security check for residents to use to ensure outside people don't use the pool, but of course they do. People have parties at the pool with tons of people, none of whom actually live in the building.
The package room is a NIGHTMARE. There is no organization and people leave their food packages and never pick them up. You can imagine the smell.
The door handles on the dog park doors were broken for at least six months, so the door was just left propped open for bugs to come in day/night. Again, the leasing office did not care.
Do not move into this building. For the price, it is absolutely not worth it. Save your money and go elsewhere.
Review from Apartments.com
Property Manager at Highland Row Apartments responded to this review
Hi there! I appreciate you reaching out with your concerns, and we are working hard to improve the issues. We have made a few staff to better accommodate the property needs. If you haven't noticed we have also made improvements to the garage lighting... , the package room looks amazing and organized now and will remain that way. We appreciate everyone’s patience and thanks so much for living with us.
