Belden Reserve Apartments

I’ve lived here for 2.5 years now. After being here for 1 year and prior to renewing my last lease, I left a 5 star review on these apartments. I’m giving it two stars because of the PROS that I’ll list first and it’s only fair, but they truly deserve a one star rating.
PROS:
Spacious apts.
Maintenance is fast, awesome and caring!

CONS:
1. I have to transfer jobs to another state. I went to ask them about breaking the last two months of my lease. Previous management said it was possible... with proof of transfer.

The girl in the office Krystal tells me that I can pay $150 and an additional two months to break it IF they’re able to find someone to rent it. I only would’ve had two months left. Lol ....I told her about the previous conversation I’d had before and she pulled out my lease and proceeded to tell me that yes it’s in the lease but I would’ve had to pay extra rent in order to enforce it.
I don’t want this on my credit report so of course I’ll pay, But it’s funny because the apartment is a Three bedroom and the comparable apartments out here are going at a rate than what I pay now. $300 more. It’ll just be unoccupied until August.

2. I go out to sit on my balcony and noticed a wasps nest. I called the office and once again Krystal answers the phone. When I told her my issue, she LITERALLY SIGHED and asked me what apartment I lived in. You could tell that she was EXTREMELY annoyed by my phone call. She put me on hold, and then comes back to tell me, she added me to the pest control book and will have them sent out on Thursday, 2 days later.

Why people like her take customer service jobs when they clearly don’t work well with others is beyond me.

Bause I’d like to enjoy the time on my balcony TODAY instead of later this week, I made the decision to go buy something and remove it myself.

I had the same problem last year with previous management and they sent someone one the same day. It took 5 minutes and the maintenance man was done and gone.

3. I moved here in 2016. We have valet trash out here. They say you’re supposed to set your trash out between 6 and 8p to have it picked up. Trash containers are to go back into your apt before 9:00 am the next day or you’d be fined. This is a joke! Since 2016 the neighbor that lives directly across from my apt has NOT brought her trash can in. NOT ONE TIME in 2.5 Years. She doesn’t even bag her trash up. They do not enforce the rules here. Read More

False Advertisement! I called corporate but no one has reached out to me. I also went to the office, but the manager said that she was to busy to talk/help me. I haven’t even stayed in my apartment for three days. I just moved in Saturday (two days ago). I had two black bugs in my apartment and spiders. They promise a “garden bath tub”, but I have a regular tub. I also was suppose to have two storage closets but I have one. I can’t even take a bath because my drain is broken. I have a leak under... my kitchen sink. The base of my door knob is hanging off. They want you to raise you renters insurance to $300,000. Make sure you read your lease! THEY ONLY CARE ABOUT YOU BEFORE YOU SIGN YOUR LEASE, AFTER THAT THEY FEED YOU TO THE DOGS. Read More

There are tons of fruit flies in our apartment and we complained many times. The pest control person told us that there is a fruit fly problem in the entire building and that there have been multiple complaints but nobody does anything about it. We asked them to check surrounding apartments for the source but they don't seem to care at all. We can't even cook in our apartment because of the flies. This has been the most miserable renting experience we ever had.

This is very odd for me because I usually only write positive reviews but I wanted to warn people about a specific agreement they have for breaking lease. I'm very disheartened when writing this email, as I am a new mother supporting my newly relocated family in TN. We have moved to Murfreesboro from TN thinking it would be a good fit, long store short; Murfreesboro is a very long commute for being 28 miles from city. The commute into Nashville would easily take 2 hours during rush hour. As for... the apartments, they are nicely taken care of and staff are very friendly. We made the decision to break our lease because of commute and the city not suiting us. They gave us the option to pay the break lease and either pay 2 months and break lease fee or turn in keys and have them post it online until it's rented, "if someone rents it then we won't be liable for remainder of rent". Of course, this sounds fantastic in hindsight. Someone immediately rented the apartment, so they removed from website, when I had called the following Monday, they realized the person no-showed. We unexpectedly owed that months rent, and it hasn't been posted on website since. My family and I are now in a horrible situation knowing the will not bother marketing it for us. My company offers legal aid as an added benefit to employees, so I asked them to review the agreement for me. When I looked at break-lease document, it doesn't mention what we agreed to about them posting the apartment. The apartment was well maintained and staff are friendly but don't take this option without caution or proper expectations. Read More

Best renting experience I have ever had. Staff extremely friendly.