3/10/23
If I could leave less than 1 star I would as well
Completely a rip off. This place is old and nasty and the staff try to sucker you out of every penny they can while not providing any of the amenities they are said to offer. Apartments are way outdated and full of bugs and spiders
Review from Apartments.com
Property Manager at Chase Cove Apartments responded to this review
Hi,
We’re disappointed by your feedback and are sorry your experience has been less than excellent. We strive to work in a spirit of excellence and with integrity. We are very transparent from application through move out about our policies and... what our rates and fees are.
All amenities that are advertised are available for residents use. If they are not available for any reason, such as for cleaning or maintenance, residents are notified with signs and by email. Be sure to opt in to receive email and texts so that you don't miss notifications.
We are sorry that you have experienced bugs and spiders in your apartment. While not a continuous issue, you may occasionally encounter a bug or spiders because we are across the street from the lake. Pest control is offered for free and is onsite every Friday. You can just call or submit your request through your resident portal, and we will add your apartment to the schedule for treatment.
We were built in 1974 and our apartments may have some character.' All apartments have updated appliances, flooring and fixtures. We have onsite maintenance available for repairs.
We’d appreciate the chance to go over your concerns and appropriate solutions so please contact us at 615-361-4161 or email me at manager.chasecove@freemanwebb.com.. We’re confident that we can turn your experience around, and we look forward to getting corrected.
Sincerely,
Tonneshea Davis
Community Manager