Highland on Briley Apartments

This place is horrible. Simple maintenance request are not completed. They lie about pest control. They don't tell you that you have a water bill and the property manager takes your rent payments and applies it to the water, trash, sewage and renter insurance and then say you haven't paid the full balance of your rent and then charges you a late fee. I have been waiting six months to get repairs. My door doesn't lock, I can't use my stove, water leaks from the ceiling and then they will not help... you file an insurance claim. The will not return your calls or emails. The fitness center is closed, the laundry facility does not work, there is trash all over the place. The water is constantly cut off because of a leak. There is mold in the apartments that has been covered with new paint. The dishwasher doesn't work, the showers leak but they won't fix it but it's costing you money. These apartments were built in 1969 and are old. If you are going to pay high rent prices go somewhere else. These is not a good place to live. Management always has and excuse. There are 407 units here and only 2 maintenance men. Please, please, please find somewhere else to live. I can't wait to get out of my lease. Read More

Violent crime, horrible management and way way way overpriced.

I am so sick of this complex, at first i was going to give them a chance when they made some mistakes but now i’m over it. every time i have an issue it takes forever to get resolved or they don’t care. I’ve only been here for 3 months now & have had enough issues to last me my whole lease. When i first got here, I was given an apartment that was ran down, disgusting, & was NOTHING like i saw in the pictures. I pitched a fit and they finally gave me an updated unit & gave me a discount. also,... when I first moved in it took them a while to give me a mailbox key, then I needed to do my service request to fix everything that was broken when I moved in, they only fixed maybe one thing and said it was enough after they already reported that they had been to my apartment twice to fix the things but never really ever showed up. My rent had been wrong twice now with random extra fees i had to go get taken off after pitching another fit. Today I woke up and my car was towed because the complex does not have enough parking for everyone so we have to park on the curb sometimes, I work 12 hour shifts and don’t get home until late, It isn’t my fault they don’t have enough parking for all of their residents!!! now i’m out of work for a day & in the hole $200 extra dollars to get my car out of impound!! The leasing staff is nice, but they are all fake faces just to keep your money coming in. The walls are so thing here I can hear my neighbors cough. don’t bother here, i’m sick of it already & it’s only been a couple months!!!! Read More

We have currently been without air conditioning for 5 days in the middle of the hottest month of the year. The maintenance staff somehow forgot about us, and the office staff never answers the phone. Don’t waste your time with this place. I’m gone at the end the of my lease.

TERRIBLE! TERRIBLE! TERRIBLE! Staff has absolutely NO communication within themselves, to residents, or to maintenance. Pools are ALWAYS closed. Gates always open. Trash everywhere, roaches everywhere (even tho you pay a pest fee you can't get them to come out and actually spray for them no matter how many times you request it). Also they need to get their trash taken out like three times a week for how many people live here. I have been yelled at my maintenance numerous times for not having a... key on file even tho i have given them a copy THREE TIMES! I can't stress enough how there are better places out there, DEF NOT WORTH THE MONEY YOU PAY!TERRIBLE! TERRIBLE! TERRIBLE! Staff has absolutely NO communication within themselves, to residents, or to maintenance. Pools are ALWAYS closed. Gates always open. Trash everywhere, roaches everywhere (even tho you pay a pest fee you can't get them to come out and actually spray for them no matter how many times you request it). Also they need to get their trash taken out like three times a week for how many people live here. I have been yelled at my maintenance numerous times for not having a key on file even tho i have given them a copy THREE TIMES! I can't stress enough how there are better places out there, DEF NOT WORTH THE MONEY YOU PAY! Read More