3/4/25
I Implore You Not to Live Here
I've lived here for over 3 years. They have made my life an absolute nightmare on more than one occasion. The heat and air conditioning have gone down at least 6 times across two apartments in that time frame. The office almost never answers their phone and the people in the office seem to have absolutely no ability to help you with anything above the absolute smallest of things. They require you to use their online maintenance system to put in requests yet for every request I've had in the... last year I've had to have the office put it in on their end because mine was never responded to (and I had put them in multiple times). When I first moved into the old apartment it had multiple leaks in the walls that we could not see. About a year later a high pressure line broke in the wall and flooded the entirety of our place. They took over two weeks to do anything about it. They also randomly change how they do things or who you need to provide your insurance to and then charge your exorbitant fees beyond what the insurance even costs and they do this without telling you until you see it on your bills.
I sincerely hope that if you are reading this and considering moving into this place that I have convinced you otherwise. The apartments look decent but you will live to regret it. This is the worst apartment complex I've lived in in Austin and I've lived in this city for over 15 years.
Review from Apartments.com
1 Person Found This Helpful
Property Manager at Artisan Apartments & Shops responded to this review
This is very important feedback and we're so sorry that you've experienced frustrations throughout your residency that have made it hard to fully enjoy calling this community your home. Providing five-star service and promptly addressing resident... concerns is important to us and we apologize that has not been made apparent throughout your experience.
