Platform Apartments

We have lived here for almost four years and in that time paid almost 125k in rent. We’re good tenants, never late on rent or caused any problems. We rent a townhouse unit which has been a great space for us after selling a house. We like our neighbors, the area, how close it is to the metro and trails. The pools are also fantastic for an apartment community in Austin, although they could use new furniture and updating. That’s the nice, now for the bad. Good management and office staff have been... absent throughout our time here and there is little support and care for tenants and our issues. Maintainence is overloaded and although those guys are great, they’re overworked and also not supported by the mgmt. We’ve had HVAC issues constantly for our time here (units at end of their life span) and have had 15+ work orders with fixes put off or not fully resolved. Most recently we had a very loud clanking sound only to be told we were running our unit too hard. Never had an issue for 3.5 years. We’ve also been under construction for over a year. Our townhouses since February. During that time, the construction company has frequently entered our unit without any notice. I’ve repeatedly asked the management, by email and in person, to honor our lease agreement and respect our requests to be notified first. They simply have not done so. It’s very disconcerting to come home yet again and find that workmen have been in our home. We have a 15 year old son who has been at home hiding in his room when they’ve entered and still they continue to do so with a minor at home alone. Construction was to have been completed months ago and it’s still not done. Other maintainence is not done on the community and our parking garage has a severe desecrated pigeon poop issue with cars and surfaces under a thick layer of toxic dust—something that again is not addressed. Any communication is missing, late or confusing. We’ve had other events and issues arise also but I’ve already aired so much info.This community would be great if the staff truly cared for tenants past the time they’re leasing the unit to you. We don’t plan to move but wish they’d respect and care for us as they should. Read More

I’ve enjoyed living at Platform! The team has been super friendly and helpful. The location and amenities have been amazing. I love the layout of my apartment.

Believe me when I say you do not want to live here.
When I first moved in, Platform was great with nice amenities. However, the quality of living here has now plummeted, and many tenants are leaving.

As you’ll see in several other reviews, construction has been ongoing for over 2 years with no end in sight. The construction has brought an onslaught of issues: poorly secured construction fencing and tarps (often moving around and hitting cars when windy), nails and other sharp construction... items haphazardly left all over the complex on the ground and on balconies, trash left by construction workers on balconies, construction machines blocking cars in the parking lot, and mainly, not having access to our own balconies for over 8 months—without any sort of rent discount for not being able to use a portion of our apartments.
Additionally, the complex is hardly secure, and crime has gone up immensely. In the past two months alone, there have been arrests at 4AM and armored SWAT vehicles during the day. Platform has done nothing to assuage tenants’ concerns besides one short email after the SWAT incident. And, as you’ll see in several other reviews, it’s no wonder there are so many vehicle break-ins at the complex. Half of the time, the gate arms to get into the parking lot are up or completely broken off and many lights around the complex don’t turn on in the evening making it very dark.

The most baffling thing is that in the midst of construction and safety issues, they still managed to raise the rent. They just recently started doing price drops, but they’re hardly competitive. And who’s to say they won’t raise their prices back up by exorbitant amounts? My rent was raised by $400 after just one year of living at Platform.

With so many new apartments in the area, I recommend going literally anywhere else. Read More

Routine (no seriously) routine, car jacking, robberies, and more personally dog bites. And not a camera on the property. The consistently tell us they won’t install any. I begged after my dog got bit and my car was broke into. Don’t recommend living here as a single woman either.

The property is poorly managed and undersurveiled.

There are plenty of other safer properties in the area. Literally on the same block.

These properties will probably be much cheaper in a few months if the reviews... and conversations I’m having with residents are to be believed. Massive amounts of people leaving. Read More

NOT A PLACE YOU WANT TO LIVE. NOT SAFE. My car and at least seven others were broken into last night. This is the 3rd time (that we know of) in the last 3 weeks that this has happened. Cars also get broken into in other garages or outside in regular parking spaces as well. Catalytic converters, tires, etc all stolen almost weekly. On top of that management is awful and tells you to basically screw off when you report anything. Do not live here or recommend this place to anyone.