Promontory Point Apartments

I would like to Thank Sean (property manager) for taking the time to get the repairs taken care of in this apartment now I can feel comfortable here Thank You...

The maintenance crew is horrible; they will lie and say that they completed a work order, when really they did nothing at all. The only person in the office I've had good luck with is Bruce; everyone else will promise things, never follow through and then ignore you. The other people that live there are filthy; there is trash everywhere and it takes forever to get cleaned up.

If you're looking for cheap rent in Austin, this could be the place for you BUT IT'S NOT EVEN WORTH WHAT YOU'RE PAYING!... I've been in less expensive complexes that respond better to my needs than this one.

Your AC will go out and they won't care. Your fridge will leak and they won't care. Your sink will leak and they won't care. You will have mold damage and they won't care. You will have bugs and they won't care.

I could go on and on. Long story short, NO ONE CARES ABOUT YOU HERE. I would have been gone months ago if I didn't sign a year lease. Do NOT move in unless you don't care just like them.

You have been forewarned. Read More

Promontory Point
2250 Ridgepoint Dr.
Austin, TX. 78754

Review

As they say in real estate Location, Location, Location.
Promontory Point is great location for the Austinite that wants to get around.
Easy access to the main arteries for Austin: I35 (north-south), HW183 (northwest-southeast) route to airport(less than 20 minutes), and HW290 east, 2222 west.
Less than 15 minutes to famous downtown 6th Street
10 minutes to grocery shopping
10 minutes to two of the best shopping centers in Austin
6... minutes to a Movie Theater
Less than 10 minutes to smaller shopping strip malls and eateries.
Notwithstanding the traffic issues for Austin this a great location.

I do not want to sound like an advertisement.
The amenities are above average.
On-Site Management
Rent is very reasonable for Austin. (age of buildings)
Gated. (You know how effective and sometimes annoying that can be)
They have a small exercise room. (I do not use)
The pool is large enough to actually swim and has a hot tub.
There are plenty of trees providing shade.
Sand Volleyball Courts (I do not use, takes teams and organizer)
Not an issue with me but its Pet Friendly (for the most part the tenants with pets are responsible)
They except packages at the office (One of my favorite)

Apartment Features:
Central Air Conditioning
Washer/Dryer INCLUDED (love this)
Private Patio/Balcony although small in most cases
Fully-Equipped Kitchens
Microwave built-in (another favorite)

The staff are very friendly, and professional.

In all fairness the complex is on the older side and they are trying.
Be aware that they have an issue with maintenance.
On the plus side it is 24-Hour Emergency Maintenance
They are extremely prompt with emergency problems, but small things do not get done without constant reminding.
They were under-staffed with maintenance and were outsourcing when I first moved in May 2015.
There are things from move-in that have not been completed.
Maintenance staff make promises, but do not follow through, or notify you if they cannot complete the work as promised. They appear to be trying. Time will tell

The problem is compounded for me by the fact that they have just spent a large amount of time and money on landscaping, including automatic sprinkler systems, all at a time when there is a water issue for Austin, and Texas. They are also working on the exterior of the buildings which are brick. All this makes the place look great on outside to prospective tenants.

They can spare nothing for lo Read More

This place is has been an absolute nightmare!! We have been in the complex for 10 months, and since then there has been a list of things that have gone wrong. The A/c has blown out twice, the garbage disposal leaks and created water damage under the sink. The guest bedroom carpet would fill with water from rain. Mold has grown in the guest bathroom ceiling, same guest bedroom sink is clogged, same bathroom toilet loses running water from time to time. Every issue was brushed under the rug, no... phone calls were returned, i had to personally waste my time and enter the office to submit work orders, and follow up to make sure they were completed. My first 6 months the property had a terrible manager. Finally she was fired the new manager has been playing catch up since he came on board. We will be moving out when lease is up Read More

I've lived in Promontory Point for about a year now. What really attracted me to the complex was the decent price (by Austin standards), the proximity to downtown, the security gate, and the fact that it came with a washer and dryer.

The complex is older, and there are a lot of cracks throughout the rooms. Different appliances have different nuances and quirks about how they work, such as the showers that never have the same temperature in the same position on the knob two days in a row, or... the dryer that isn't labeled correctly for the time, and the fact that some outlets just don't work sometimes. The worse issue I've experienced was the a/c unit going out, which took 2 weeks to fix.

Overall the experience has been good. I've never had any issues with neighbors or anything. They have repaved the road thru the complex a few times which was a pain for parking but ended up well. Still can't believe they include a volleyball court as part of the amenities when it's really just a mud pit with 2 poles and no net, but still, not a bad place overall.

I'm moving on to a newer complex, but was ultimately satisfied with my experience at Promontory. Read More