2/23/25
Verified Renter
Nice complex but the accounting for rent, fees and utilities is a mess each month. Fees are often duplicated. Utilities are posted late every month but they don’t allow extra time to pay. Need a reasonable few days to pay once posted.
The maintenance guy is very nice but completely overwhelmed so maintenance requests usually take 5-6 weeks.
It is a nice property.
Review from Apartments.com
Property Manager at The Preserve at Travis Creek responded to this review
Thank you for your feedback! We're glad you enjoy the property. We apologize for the issues with rent, fees, and utilities. To clarify, utilities are posted on the 27th of each month, and rent is posted on the 1st with a grace period until the 4th to... pay. We will review our processes to prevent dupl ication and improve timing.
We also recognize the concerns with maintenance delays and are working to provide additional support to our team. We appreciate your patience and value your input.
- Preserve Management