The Social Apartments

I have lived here for over a year and I recently moved into a new unit. My first unit was not so bad but boy as soon as I moved into this “remodeled” unit I soon found a million and one problems. I have been here for 2 months and since day 2or 3 of moving in my kitchen light went out. I put in about 5 work orders for it just for them to respond with they are having an outside maintenance guy coming in to look at it. Obviously that has not happened. That is just one of the many issues I need... repaired and quite frankly a very simple fix if they could actually just do their job. I am starting to lose my mind with management they are completely incapable of taking care of their residence. The rent is ridiculously high and not to mention you can hear everything single sound coming from the apartments around you clear as day. I could have a conversation with my neighbors below me. I could honestly write a book about the social apartments and I would not have 1 good thing to say. I hope every employee reads my review because something needs to change. I am disappointed and can’t wait to be out of here in a few months! There is a lot more apartment complexes that charge the same amount for better living. DO NOT MOVE HERE Read More

When I lived at the Social Apartments in 2018-2019 they were under investigation for neglect. Several gas leaks happened and the office didn't do anything about it. Now, I see they are charging almost double and they didn't even bother to change the branding or anything.

In the fall/winter november/December of 2020 I put in multiple requests to have my heater repaired. It took them until snomageddon to even get looked at and that was only because I emailed corporate and threatened legal action. For reference that's 3-4 months no heat in winter. I called emergency maintenance 4 different times and never got any response from any maintenance. One office worker didn't even know my heat was broken. The property manager will not respond to any email you send. They... will not return any call you make. Now my ac is broken and it took 8 phone calls and 2 office visits to get maintenance out here. I was taken advantage of once I'm not letting it happen again. Do not move here. Do not renew your lease. Read More

The new people do not care about residents. They are very good at making themselves look great, until there's an actual problem. Then they do everything they can to ignore it at the expense of the residents.

As of May 15th, 2020, there has been a leak in my ceiling. I took photos and videos as proof and sent them the google drive link to view. I kept up communications and let them know when the leak got worse. I explained my concerns about possible collapse or mold. They seemed unbothered by... this information.

They barely responded. When they DID respond, it was to tell me that they were hiring an outside contractor who would fix it soon.

On June 9th, 2020, they emailed me to say the roof had been repaired and asking permission to enter my apartment to fix the cosmetic damage.

I did not have the opportunity to respond immediately because I am constantly working. I was asking my boss for a day off to be present for repairs because my cat is a concern when strangers are in my home.

On June 12th, 2020 they sent someone to my apartment without my prior approval or permission. I came home to find my belongings moved and the crack in the ceiling filled in and painted over.

On June 15th, 2020, a month after the first leak, it rained. I came home to water everywhere. All over my belongings.
I called the emergency number and they did nothing.
I also left a voicemail for the office. They did nothing.
I emailed them. They have not responded.
They promised this was fixed.
THEY LIED

Do not move here. The apartments smell of cigarette and weed smoke because management allows people to smoke inside of their apartments. People scream and fight almost every night into the early hours of the morning. Cars are broken into constantly. The laundry facilities are always breaking. They do not enforce leash laws or picking up pet poop. Also, the roach problem is inescapable because they NEVER have pest control visit, even though you have to pay for it according to the lease.

This is East Riverside. And the management team at The Social seem hellbent on making sure you know no one gives a crap in this neighborhood. Don't let the prices, the walk-in closets, and gas stove ranges draw you in.

You do NOT want to live here. Read More

When you go into an apartment at the Social, look at the paint on the walls. You'll see bumps where they used too much paint, areas where there isn't enough paint, and paint in places where there shouldn't be any.

This kind of lack of organization and attention to detail is a pattern I have observed at the Social.

For the last week and a half, the gas has been shut off. They tried to fix the gas leaks, but the City of Austin came and found more leaks, prohibiting them from turning it on. They... didn't do due diligence to make sure there really were no gas leaks, and were content to solve the problem with a quick fix. If you'd ask the Social, they'd probably say they've done as much as they could. But the real problem is that they let it get to that point to begin with. In the same way that the paint job seems to have been done in a rush with little attention to quality, so management has come to treat the entire property in hopes no one will notice.

Here's another example - before they started using a parcel management service, packages would come into the clubhouse. There was no organization of these packages, and the staff would rummage through every single package to find it. At least once they told me my package wasn't there even though I had confirmation from Amazon that it had been delivered. No one thought to organize the packages to make it easier to find them.

Here are several other of my experiences at the Social:

My car was broken into and belongings stolen.
My sink is repeatedly clogged.
Management took my key to copy it, said they would bring it back later that evening, and then forgot to come back and give it back.
There is standing water in my bathroom that never goes away.
I have come to the office several times during office hours, only to find a locked door with no indication of when it would re-open.

Here are some of the benefits to living at the Social:

It's close to several convenience stores.
It's cheap. Read More