Waters at Barton Creek Apartments

In the past 2 ish years they have gone through like 5 management companies then decided to do it themselves, but it wasn’t good. Starting with asking us to bring in a copy of our lease… because they can’t find them? If you were unlucky enough to not save a copy yourself, then you’re out of luck, since before our lease was stored on their portal that was managed by management company 3? Then it no longer worked when they left. There was then a month of rent that they said we didn’t pay when we... did. They said nothing about the ‘missing’ rent for months and when they did they tried to tack on an extra 500$ late fee. This is after going into the office multiple times THAT month to ask if they were going to charge us rent for that month. Looks like it happened when management company 5? Was being kicked out? Had to go into the office multiple times months later to get this resolved and it turned out it was their mess up because they never actually charged us rent when we submitted our payment information, and finally getting that bogus late fee removed. The apartment themselves were ok. They had their issues here and there but so does any older building, so that’s forgivable I guess. Weeks after moving out we still haven’t heard anything a out our deposit. The people at the office are good at emailing in a timely manner when it’s their turn to ask us for something, like proof we paid a deposit, and when we send it in, they stop responding. Par for the course I guess for our last month-ish there. Read More

5 management changes in 2 years.
Incredibly poor bookkeeping.
Get used to going to the bank and not knowing hire much rent and yeah and pest control will add up to.

Living here has been great, if I was not leaving for business I would be staying. I was pleased with how quiet the community is, never had any issues with crime or parties. The apartment itself was so spacious and everything worked great within it. Not to mention how great the ammenitys in the clubhouse are, it offers a gym and one of the best pools ive seen... oh and dont even get me started on the location. it has been great and easy to access stores, trails, fun things to do, and it is a... great school district (Westlake) if you have a family. Read More

In the past 5 weeks the water has been turned off for “emergencies “ during the day. My guess is that management is trying to conserve the amount of water used since our water price is a fixed rate. Gym has been closed since we moved in. Office is closed unpredictability (ie you get a few hours notice that it’s going to be closed for a long weekend)- no bueno when that’s where you need to go to get your packages since the parcel boxes are broken . Despite requesting to have them looked into... fixing , nothing has been done. Fees, fees, fees. Check how much you’re being charged. Keep close track. I can’t count how many staff I’ve seen working in the front office since moving in. I think the average turnover time is 1-2 weeks. Keep getting emails offering money off my rent to pay early—is our building in financial distress ? Read More

My husband and myself spent all day Saturday looking at places to live. We stopped by Waters at Barton Creek to look at an apartment. We met with Nancy who said she was the manager there. (Not sure why the other reviews say there isn't any management?) She was really nice, very helpful and showed us around. We looked at a huge apartment that had a great view and a ton of windows. The manager was really helpful and answered all of our questions. The price is not bad for the size of the apartment,... now we just have to figure out what we can do price wise. Definite Contender! Read More