Windsor Castle Hills Apartments

January 29, 2025,
Another excellent maintenance service completed from Windsor Castle Hills community!

I purchased some furniture on January 26, 2025. The movers scratched one of the kitchen cabinet doors while delivering the furniture in my apartment. I had to file a damage report with the moving company. They wanted to come back to see if they could repair the damage. But I did not want this company back in my home due to other incidents that occurred with the delivery.

The company stated... that if I wanted my apartment maintenance to look at the damage, they would have to send them an invoice when the work was completed.

The excellent and fast maintenance team were able to repair the scratch with ease. I cannot even tell if there were any previous damage. AND the Windsor Castle Hill maintenance team repaired the damage in less than 24 hours after I submitted the report.

I'm so thankful to be living in such a caring, kind and excellent customer Service team. ~ Joseph S. Read More

There’s nothing extraordinary about these apartments but when you compare them to your average apartment experience these days… this is probably the best you will find in DFW. I have 2 complaints. Parking is NOT enforced. I won’t say how I tested it, but I did. If I get home past 4PM I have to park 2 buildings away. Really really irks you after a long shift. There is just no parking and then visitors take it up and don’t get towed. I pay a ridiculous amount for a studio, I should be able to park... in front of my building. Second, the gate is broken. I don’t like that at all. This is a good neighborhood, I love it, but I wish the gate was working and you had to have a code to get in. I haven’t needed maintenance but one time and they were efficient. My neighbors are quiet and drama-free. I’m in a studio so obviously I’m not sure how the noise would be in a building where there’s more than 1 person living in a unit. I think most of my neighbors live alone so that’s probably why it’s quiet. No loud parties. No roaches. We had ants for about a week maybe 2 and that was resolved. Some people in my building smoke cigarettes and weed. I hate it but I think the management is cracking down on it. The complex itself is clean but my neighbors are pretty gross with their trash and their dog poop. They let their wet trash spill out in the hallway and don’t follow the valet rules. One of my neighbors seems to have dropped an entire bottle of pills outside their door, it’s been months and they haven’t picked it up. It’s stuff like that. It’s not TERRIBLE that’s just what usually happens when you share a space. It could be worse. I am superrrr worried management is going to hit me with a huge rent increase, I hope they don’t because I would like to renew my lease and that would be a first for me. I also want to recommend this place but obviously how you are treated upon your lease ending is a coin toss and we’ll have to wait and see. Overall, it’s good. No insane complaints. Expensive like everything else but it’s quiet and doesn’t have bugs. Read More

Move in day was bad. No other way to put it. Since then it feels like Dom’onic has made it his mission to change our perspective which we appreciate.

Windsor Castle Hills Apartment and Community is a great place that one can call home. The office management and team, staff and maintenance are great in responding to questions and concerns in a fast and timely manner in which I'm thankful. I highly recommend this property and community. Truly.

Eric with maintenance is speedy and communicates well about completion of work. Great work ethic.