Bridge at Arella Lakeline Apartments

I lived at Arella Lakeline Apartments from April 2022 to July 2024 and had previously recommended the community to colleagues and friends. Unfortunately, my recent experience with the new management has been extremely disappointing.

Despite referring a friend in January, I have yet to receive the promised referral bonus. Despite repeated requests, the current management has been unresponsive.

Moreover, the community has experienced a significant increase in theft incidents, particularly... targeting Indian residents. This alarming trend contributed to our decision to move.

I was satisfied with the previous management team, but the current leadership has failed to maintain the same level of service and security. Read More

Not a safe place to live, lot of robbery incidents happening into the community and management do not care about it at all. Another issue is the management staff, they are so rude and just simply ignores the maintenance complaints.

I recently had the misfortune of dealing with the worst apartment management I've ever encountered. Not only did they fail to meet even the most basic expectations of a property management company, but they also completely disregarded their promise of providing referral bonuses. It was an utterly disappointing and frustrating experience.

First and foremost, communication with the management team was an absolute nightmare. They were unresponsive and indifferent to tenants' concerns and inquiries... . It's as if they were intentionally avoiding their responsibilities.

Now, let's talk about the so-called "referral bonuses" that were supposedly offered. This was one of the main factors that attracted me to this apartment complex initially. They advertised generous referral incentives as a way to reward tenants for bringing in new residents. However, when my friend successfully referred a me to the apartment, I was shocked to find out that the management conveniently "forgot" about the promised bonus. Repeated attempts to remind them were met with empty promises and excuses.

It's not just the broken promise that bothered me; it's the lack of accountability and professionalism displayed by the apartment management. If they are unable to fulfill their own advertised incentives, it raises serious questions about their integrity and the trustworthiness of any promises they make.

To make matters worse, the management team showed no interest in improving the addressing residents' concerns. It felt as if they were operating with complete apathy towards the well-being of the tenants. It's disheartening to see such a lack of care and professionalism from a company that should prioritize the needs and satisfaction of its residents.

In conclusion, my experience with this apartment management has been nothing short of a nightmare. Their failure to provide promised referral bonuses, combined with their abysmal communication and neglectful attitude towards resident concerns, solidifies their status as the worst apartment management I have ever dealt with. Save yourself the headache and frustration, and steer clear of this place. There are undoubtedly better-managed apartments out there that actually value their tenants and fulfill their commitments.

Wish there was an option to rate less than 1 Read More

I am compelled to share my extremely negative experience with the leasing office at Arella Lakeline. The staff members have proven themselves to be deceitful and untrustworthy, specifically when it comes to the referral bonus and rental payments.

First and foremost, they promised a referral bonus for bringing in new tenants, but when it came time to receive it, they conveniently "lost" the necessary paperwork and demanded excessive proof of the referral. It was clear that they were... intentionally trying to avoid paying the bonus they had promised. This deceptive behavior is utterly unacceptable and shows a complete lack of integrity on the part of the leasing

Do not be fooled by their false promises or fall victim to their unethical behavior. Seek a reputable apartment community where honesty and professionalism are valued instead. Read More

Don't live here.

Not enough room for all of it, so I'll focus on their RIDICULOUS PARKING POLICY.  It's new, and residents are being screwed.  The registration process is tedious and subject to system errors.  The visitor parking policy is intrusive and limiting.  Must register every visitor.  Daughter on break from college?  Friends drop by to say hello?  Gotta register them..EVERY....DAY.

A tow company prowls around late at night to tow "violators" -- $250 a pop.

My car was towed twice in... the last month.

First time, I forgot to register the loaner I got when mine
went into the shop.  That was an expensive oversight.

After that, I became much more vigilant.  I followed their tedious process to register a rental vehicle.  I took extreme steps to ensure that it wouldn't be towed.  I communicated at length with the office.  Several back and forth emails.  For example, ensuring I wouldn't be towed because I didn't have a sticker on the rental, etc.

Thought I was covered.  But this morning, my car was towed again.  I honestly had no idea why.  I went to the office, expecting some relief by reminding them of the steps I had taken to ENSURE it didn't happen again.

Turns out I was in a no-parking zone.  There are no signs, and I have never once received any kind of warning or any communication from management that they weren't valid parking spaces.  And even since I registered the rental, I've parked there whenever I needed a spot.  I'm not alone. Along with other residents -- I've  parked there without giving it a second thought for 2 and a half years.  

Of course if I had known they weren't valid spots, I wouldn't park there. The spot is in front of my apartment balcony, and it takes up the equivalent of 3 parking spaces...spaces that are badly needed to accommodate all the residents.  But that's beside the point.  

The area has faded diagonal lines across it.  This is why I was towed. There are no signs.  Never have I been given a warning for parking there.

When I told her we all park there, she said "yeah, and you're all being towed now", as though we deserved punishment. She said "you can't park in diagonal lines", without listening to a word I said.

 Come on! Treat your residents with a little respect!

You have our information.  Before towing, give us a warning.  PUT UP A SIGN!!!   Read More