Muir Lake Apartments

This place use to be luxury….
The new property management is terrible. There has been air bnbs ran here, random rowdy people using our pool and amenities causing our pool to be shut down for cleaning. We have been here 3 years and there use to be so much parking. Now you can hardly find a place. No more on call security, maintenance just enters your apartment without notice! They now charge a building protection fee even if you have insurance. Be aware of all the fees…it’s about $65 JUST for... garbage that are always overflowing with junk.
I’ve seen people sleeping in there cars parked here, homeless walk through more often. Since security doesn’t drive through and the prop management no longer makes you register your vehicles people just park there vehicles in here. Unfortunately I would not recommend this complex it has really gone down hill. Not to mention the maintenance guy parks his cart and just hangs out on his phone or in his apartment. They seem to just be renting to anyone now, very trashy people have moved in.
The only thing I can say is the office staff is very nice. It’s not there fault that the prop management is a joke. Also, the gym dumbells were stolen over a year ago, still never replaced. For the price of these places you would expect more.
Sad to see this place go down hill so much. Read More

Had a horrible experience with the management. I had 23 maintenance requests in 12 months. Nightmare moving and moving out. Please don't fall for the false promises. Leasing manager changes every year. Read the Extra Add-on changes document on Valet and Trash management.

If you are in search of your next home. I wouldn’t recommend this community. The initial interaction is orchestrated. If you decide to tour this property use a close eye and your better judgement. The amenities seem to be a win and bonus to the community but it in all reality isn’t. The gym is never cleaned and is filled with cobwebs and dog hair. A spider dropped on my forehead from the ceiling while working out one evening. There isn’t a water fountain in or near the gym. There isn’t any WiFi... for the gym area and the one for the pool isn’t reliable; it doesn’t extend to the gym.
Some residents are lazy and allow their pets to poop on the walkways or rocks instead of going to designated area. Maintainance doesn’t tour the property to discover ??.
The unit that is rented to me was said to have been remodeled. It wasn’t, they basically cleaned it up to be more decent than what the least tenant left it to be. The unit is infested with roaches and all management does is call pest control to spray weekly. 0 resolution. I’ve raise 5 children and lived many places and have NEVER dealt with roaches.
The staff have 0 follower through, lack professionalism and fail to properly communicate.
All my maintenance requests state that I do not give permission to access my unit if I’m unavailable. In 12/14 they enters my unit with no permission and no communication.
If I could rate them a zero, I would. Read More

This place is awful. The staff is rude, not helpful and always too busy to take your call. Garage and vehicle breakins are reported all the time. The location is great and the units are too but not for this price. Run!

Be cautious of high criminal activity in these apartments. My catalytic converter and co2 sensor was stolen from my car because our back gate is broken for 3 weeks now and has not been fixed yet because the property is on a “bidding war” with contractors. So they have not even identified a repair company in 3 weeks!!!! This ownership and property prioritizes revenue and the bottom line over the safety and comfort of it’s tenants. Not worth the hassles.