7/17/23
Not what meets the eye
I moved in fairly shortly after they built. Everything was great until they started to fill in apartments. Now the property is not being taken care of at all. They need to hire more help. I’ve had several items on the maintenance docket for weeks on end. Also very poor communication from staff. Seems like all they care about now is getting people signing the lease and not the overall happiness and cleanliness of the renters.
Review from Apartments.com
3 People Found This Helpful
Property Manager at The Strake at Grand Central responded to this review
Thank you for taking the time to leave a review. We're sorry to hear that your experience at Fidelis Grand Central has not lived up to your expectations. We take the concerns of our residents seriously, and we apologize for any inconvenience you may... have experienced with our maintenance team. We will be sure to review our staffing levels and work to address any issues that may be impacting our response times. Additionally, we understand the importance of clear communication and will work to improve in this area as well. We appreciate your feedback and hope to have the opportunity to improve your experience here at Fidelis Grand Central.