The District at Cypress Waters - Scotch Creek Apartments

The management can either make or break a property. This property is BROKEN.
Management consistently found means to fine me - allegedly violated the Trash Valet policy not once, but twice - the last timebeingthe week that I was moving out. Each time a $25 fee. Charged for a neighbor's second complaint about my dog barking even though I was never notified of the first complaint or who the neighbor was who complained.
I signed a 14 month contract (that was the option). Two and 1/2 months prior to... the end of the lease, I notified the, that I was leaving. I was told then that 90 days is required to give notice, of which I said that I wold be leaving at the end of my lease. The response was that I would be charged for an additional month's rent at the month to month rate - which was $600 more plus I would be charged an additional 85%. In addition, I was provided a list of fees that would be charged if the apartment was not left in what basically would be "make ready" statusm- including a fee if the carpet was not professionally cleaned. DO NOT WASTE YOUR TIME HERE. The hallways are nasty from the "Valet" service provider spilling the garbage and not cleaning it. The company upgraded the door locks to digital keypads and added the costs for the upgrade to the tenant rent. JUST AGREGIOUS!! Read More

Very irresponsible leasing staff, they don’t care what issues we are facing. I moved in recently and complained about problems inside unit but they don’t care

I can't put into words how completely disappointed I am in how we were treated by this management group.

The true definition of greed.

After 9 months of constant AC issues, and them promising to fix it over and over and never delivering, they would prefer you to deal with it and be miserable than make things right. We have paid higher electricity bills than you would in a house because of our AC issues and they couldn't care less.

We live at Cypress Waters in Coppell TX, and each time you go... to the front office with an issue they tell you to leave and take care of it online. The office manager Amanda will not deal with you unless you're looking to lease a new apartment.

Good luck trying to get anyone to see things from your point of view, because as soon as you do, Stacy will speak to you like a child, completely lacking any empathy and will do her best to belittle you. This is the most condescending company I have ever dealt with in 30 years.

We truly thought someone from this group, anyone would offer anything to help remedy the situation, but instead we were met with "deal with it".

Thank you Busboom Group. You really do not know how you have made us feel during this time. You had every opportunity to make it right, but you chose a few thousand bucks over your reputation and making your guests comfortable.

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Ever had the cops called on you when you raised your voice because of the incompetent management team who one, refused to help, two, threatened to call the cops only if we didn't leave, but as soon as we did, called the cops anyway, three, the cops showed up and told us to stop being babies when our place was 85 degrees with a broken ac unit we've had to ask to be fixed both in person and online with work orders (a total of 4 times, two undocumented due to poor management skills), and four,... after reaching out to corporate, the corporate manager tells you you shouldn't have gone to the front office after you've given them hours to fix a problem? Yeah, me either. It was the first! Oh and the managers refused to give us the president and VP's info. So we found it ourselves and contacted them. Steer clear from this complex. They deleted my review the first time, but I will keep posting this same review until they finally stop deleting it. Needs new management. Amanda is the district manager and she will 10/10 call the cops on you instead of being empathic and understanding and respectful. Stacy is the corporate manager and she will 10/10 tell you she didn't have time to fix your problem even though you've given her the full day and she tries to tell you you're not the only person she's helping (no duh we aren't idiots) and that she adamantly ignored your phone calls on purpose via email. Literally the most disrespectful group of people I've ever met. They try to lie and say we’ve only put in two work orders when we’ve actually asked them 5 times to fix our issue in person as well. Don't waste your money or time here. They delete reviews and have their employees and friends and family leave good reviews to hide the fact that they're actually a 2/5 rating of good apartment complexes. Please stay away! I promise y'all it's worth finding somewhere else. All the bad reviews around here, are REAL. I wish we had believed them. The management is the worst of all. My own friends and family have also posted negative reviews as well. Do your research everyone! Their corporate manager also tells us she’s ending the convo even though it hasn’t been resolved so beware of that as well!!! Read More

I would not recommend staying here , the employees do not treat the residents well. There are way better properties in the area that are worth it . The “luxury” of the apartments has also gone down in the last year. Save yourself time and move to another apartment .