2/13/24
Roach Infestation & Indifferent Management
My concern for others compels me to share this. And with cost of living on the rise, it would be tragic if you paid to live and leave here. Is American Beauty Mill attractive and unique? Yes. Does American Beauty Mill have a roach infestation that is poorly managed, if at all? Also yes. September marks the first of my many roach complaints, and to date, my unit has received 1 spray service and 3 paper traps. And while both the property and property management company claim pest control services... are pet-friendly, their onsite pest control tech stated otherwise. Daily I find multiple dead and live roaches in my unit; often I find roaches in the common areas, such as the laundry room and hallways. And after exhausting my personal efforts to communicate and treat the roach infestation myself, I am breaking my lease. Sure, there's some things I'll miss about the community. One being my neighbors who, sadly, share even worse roach stories. Another commonality of our experience is the property's indifference to provide a safe and healthy dwelling, and to resolve such related problems within a reasonable time. Most communication I receive from the property is either untimely, avoidant, unclear, inconsistent, all of the above, or absent. I had to ask three times throughout our email exchanges before the property acknowledged my request to break the lease. And despite their culpability, they want over $3,000 in fees and 60 days' notice to break it - the quintessence of hypocrisy. I did provide them notice... notice of the roach problem... 5 months ago and many times after. And in the same breath, this property neglects their legal responsibilities while enforcing mine in a contract they first violated. Of course I'm not paying fees to leave a roach infestated apartment. No one should be penalized for leaving an unhealthy home, so this also surfaces huge and disappointing implications regarding their ethics. There are many attractive and unique places to live in Dallas, and for the health and safety of you and your pets, I highly recommend you choose any of them but American Beauty Mill. Know your rights under the Texas Property Code. You deserve a healthy home.
Review from Apartments.com
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