9/4/25
Verified Renter
I do truly believe that the leasing agent that I had has a very nonchalant personality, which made my move process a little different because typically most people are excited about moving into an apartment! I was super excited, but I do feel like throughout the process. There was no proper communication regarding my unit and when I brought up the point about my apartment smelled like smoke he acted like he didn’t know what to do and so I requested to talk to the manager and he told me that yeah... I should talk to the manager about that because they already cleaned the apartment and that’s all they can do for me. I ended up doing my own method and figuring out how to get the smell out myself however it was disappointing to me to have a leasing agent that just was so nonchalant in terms of my concerns about my unit, considering that I did not receive a deal because I got the one bedroom apartment with the attached garage . I’ve paid my full amount in full, including the application fee and security deposit .I’m also paying my full amount of rent with no specials so I do really value a unit that smells clean and is clean and free of issues. It does disappoint me that I had to call maintenance in for issues that should’ve been addressed before I moved in as this unit was sitting available for at least 2 to 3 weeks before I moved. Another flag about my leasing agent was when I arrived. My keys were not ready and he had to come out to connect my garage key and I felt like that that should’ve been done previously as I called and spoke to Richard the previous day stating that I would be in to see Daitrell tomorrow to move in, and I was super excited about that. Not only did that take up time for me to sit and wait for my keys. I waited about an hour to two to get my keys which led to my movers being delayed in me having to pay more with my movers. I do love my unit. I also would like to make a note that I did not receive communication as to how I received my packages. I want to throw that in there to make sure that communication doesn’t get bypassed moving forward as they are moving in other residents. I just really hope that they take this into consideration and how they move forward.
Review from Apartments.com
Property Manager at Axis Kessler Park responded to this review
Thank you for sharing your detailed feedback and for choosing to make your home with us. We’re very happy to hear that you love your unit, but we’re truly sorry to learn that your move-in experience did not meet your expectations. We understand how... important clear communication, a smooth move-in process, and a clean home are, especially when you’re so excited about your new apartment.
Your concerns regarding the odor, communication, and preparation of your unit are being taken seriously, and we appreciate you bringing them to our attention. We will be using your experience to review our processes and ensure better support for future move-ins.
If you’d like to discuss your experience further or share additional feedback, please don’t hesitate to reach out directly at 2149445300. We value your residency and want to make sure you continue to feel at home here.
