Axis Kessler Park

My residency began with a very frustrating move-in experience. On move-in day, there was no staff member available to greet me or provide my keys, and my move was delayed due to poor communication from the management team. I was also told that notice of the delay had been sent approximately 20 minutes prior to me reaching out; however, when I reviewed the timestamp, the message had actually been sent only two minutes earlier. Being given inaccurate information at the start of my residency... immediately impacted my trust and confidence in management.

Since Friday, I have been dealing with active leaks and flooding inside my apartment. Management initially came to me about the issue but quickly dismissed it as condensation. It is now clear that this is not condensation. I have been living with ongoing leaks and standing water for several days while it has taken time to determine the root cause and provide a permanent solution.

In addition to the inconvenience, I am increasingly concerned about potential mold growth and other health risks associated with days of flooding and standing water inside my home. This situation is not only disruptive, but it also raises legitimate concerns about the safety and habitability of my apartment.

Less than a month into my lease, this experience has been extremely disappointing. Read More

Outstanding residential property that is professionally managed with courtesy and dedication. The property is stellar, maintenance is above average, and the external property is kept manicured, well-kept and maintained.

Richard the Manager if doing a fantastic job, he is caring and listens to our needs.
The property is looking Great!!

Nice community with terrible management and customer service.

I do truly believe that the leasing agent that I had has a very nonchalant personality, which made my move process a little different because typically most people are excited about moving into an apartment! I was super excited, but I do feel like throughout the process. There was no proper communication regarding my unit and when I brought up the point about my apartment smelled like smoke he acted like he didn’t know what to do and so I requested to talk to the manager and he told me that yeah... I should talk to the manager about that because they already cleaned the apartment and that’s all they can do for me. I ended up doing my own method and figuring out how to get the smell out myself however it was disappointing to me to have a leasing agent that just was so nonchalant in terms of my concerns about my unit, considering that I did not receive a deal because I got the one bedroom apartment with the attached garage . I’ve paid my full amount in full, including the application fee and security deposit .I’m also paying my full amount of rent with no specials so I do really value a unit that smells clean and is clean and free of issues. It does disappoint me that I had to call maintenance in for issues that should’ve been addressed before I moved in as this unit was sitting available for at least 2 to 3 weeks before I moved. Another flag about my leasing agent was when I arrived. My keys were not ready and he had to come out to connect my garage key and I felt like that that should’ve been done previously as I called and spoke to Richard the previous day stating that I would be in to see Daitrell tomorrow to move in, and I was super excited about that. Not only did that take up time for me to sit and wait for my keys. I waited about an hour to two to get my keys which led to my movers being delayed in me having to pay more with my movers. I do love my unit. I also would like to make a note that I did not receive communication as to how I received my packages. I want to throw that in there to make sure that communication doesn’t get bypassed moving forward as they are moving in other residents. I just really hope that they take this into consideration and how they move forward. Read More