7/3/24
A 5 Star Community Ruined by Poor Management
If only our excellent maintenance and ground crew could run the new S2 managed property. They bought us 2 years ago and it’s been downhill since. Avoid this property. They respond to reviews “email or come by”. Which means if there’s an issue, you have to take time off work to come to the office. Unfortunately the rotating doors of office staff and apathetic useless “management” have turned this property into a joke. As a resident of ten years, it’s really sad to see such a nice property run... down.
Management is the issue. They don’t enforce any rules or safety in the community. The Memorial Day (‘24) storm took down many trees. It’s been four weeks and still looks like a disaster area. Calls and emails to management go unanswered and ignored.
Residents can do anything now. This doesn’t need to be a boot camp but if they would make the smallest effort to enforce community rules, things could get better. Pool parties. Loud music. Minors with no adults running amuck. It’s going to be further run down when the long term decent residents leave. So good luck with that S2.
Review from Apartments.com
4 People Found This Helpful
Property Manager at Richmond Apartments responded to this review
We're truly sorry to hear about your dissatisfaction. It is disappointing to know that our management has not met your expectations. We clearly missed the mark and for this, we apologize. Your feedback is invaluable, and we'll work on improving our... communication and community maintenance as a matter of urgency. Our mission is to make all residents feel comfortable in their homes and help our community thrive.
