4/19/23
Regret living here
One word. parking. you can pay for a car port but they will not tow an unauthorized vehicle in your spot.
I’ve tried for MONTHS to get a tow truck sent here but every time it’s unsuccessful. And the solutions the front office suggests don’t work. I’ve even waited in my car for 2 hours to see if it would come but it never did.
So you may as well park in other peoples paid spots because there aren’t any consequences apparently.
They gave me a number to call that will inform the overnight... maintiance to go and take a picture of the vehicle and contact a manager (who may or may not be sleeping) so that they can call the towing company on your behalf. It’s completely convoluted and does not work!
Just pay the extra money to have a 24/7 patrol tow truck or allow residents to authorize a tow!
I do not recommend living here.
Review from Apartments.com
12 People Found This Helpful
Property Manager at Sutton Place responded to this review
We appreciate your review and regret that you have been having some issues with parking. We strive in maintaining a positive environment for those living in Sutton Place community. If you do have a carport we do have ways for the vehicles to be... towed for reserved parking. We just started the new process on May 1, 2023. I would love to sit down and speak with you regarding your concerns and I do believe we have a solution too. Please feel free to contact me at the office or set up a meeting to discuss more. Call me here at the office at 972.380.1558.
Thank you,
Sutton Place Manager.