5/7/24
Dishonest
The young salesman “helping” our college son and his friend sign a lease was dishonest. They were not upfront and honest about charges or what is included in their rent. We are extremely disappointed. They were told they needed renters insurance, so we purchased it and sent proof. AFTER they had signed their lease, they were told the insurance had to be in both boys names and meet certain requirements which were not communicated! They were forced to use an insurance they partner with and now we... can’t get our money back for the other insurance. They were also told the first month is free, which was also a lie. DO NOT trust what the sales people in the office tell you, get everything in writing ahead of time, and ask a lot of questions. We have another son graduating from college in another town and have never had this issue with dishonesty when dealing with landlords.
Review from Apartments.com
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Property Manager at Resia Rayzor Ranch Apartments responded to this review
Your review is concerning for us as our team strives to provide an informative and great experience. We'd like the opportunity to gather more information and connect you with our Community Manager. We ask that you give us a call at (940) 240-2289 or... stop by our office where a member of our team can better assist you. We hope to hear from you.
