The Citadel Apartments

The only reason I put 2 stars instead of 1 is because the maintenance man was amazing. Super friendly! Always nice. Just a very good guy.
For one my bathroom wall was all but destroyed by rain water, and I get it, stuff happens. I submitted a work order, got a dehumidifier and cleaned it up as best I could, but they didn't really fix anything until I told them that there was a mushroom coming out of the wall. (Nothing against the Maintenance guy, one guy can only do so much)
The "Show" apartment... was very nice. Very clean. I didn't expect mine to be quite as nice, but I also didn't expect it to be as gross as it was. 1st day there was a dead roach on the counter, stains in several places on the carpet, and a smell. It was quite the smelly smell, and I never completely got rid of it. And I tried everything.
At one point I had someone living with me and I asked if I could switch to a 2 bedroom. They said I could put in a request and wait 60 days and move, but I would have to pay for both apartments until someone moved into the first one, so he slept on the couch for like 5 months until I got married and moved in with my wife and he with his sister.
When I finally got out of that place, I did not get the carpet cleaned "as per my moveout agreement", and I left a hole in the wall. When I say hole, I mean 3 holes where I mounted my tv. Very small. and I only had one of the keys to turn in at the end.
I get it, I did not expect to get out of there for free, but $720.42 plus the 200(something) deposit I didn't get back seems a bit high.
Oh, and I came home one night to find a homeless man sitting outside my door. Drunk out of his mind, and happy as could be. I gave him a burrito... rooky mistake as I now know... I had 2.... what was I supposed to do... lol
The moral of this story though is that he left behind a smell that was more than smelly. And his sent lingers there to this day. The apartment sprayed some stuff after I complained about the smell. After that it just smelled the same, but with a hint of Lilac.
Do not recommend, but that was my only experience in an apartment, so I have nothing else to compare it to. Read More

The buildings are old. They only have one quarter dispensing machine and a bunch of washing rooms that aren't maintenanced properly. This past winter one of the the laundry units went up in flames and it took them a couple of months to actually replace the broken equipment. There's animal excrement everywhere, their pools and community areas are disgusting and under cleaned. But I think I could forgive all of that if there wasn't only one entrance. It's literally one way in and out with tall... speed bumps and a maze of apartments that you have to navigate through everyday just to leave the complex. They also have a major issue with their maintenance staff marking work orders as complete without actually having done any of the orders. This is also apart from the fact that they have water outages very frequently, and on going investigation with a gas leak that has yet to be resolved. All I'm gonna say is be ready to pay rent that goes up an additional $10 once you plan to renew and to have roaches and over painted, damaged counter tops to keep you company. ??

Ps- they also only accept money orders and have a faulty app that charges you an additional 6 dollars to use when you pay your rent online. This app also does not disclose details as to what fees you're paying for on your monthly rent. Read More

Negligent staff members and very poor customer service.

This place was horrible from day one. Poor management, crappy apartments, amenities were always broken, closed or unavailable. Screwed me at move out and every step along the way. Sink and bath tub never worked right even though I asked for them to be fixed multiple times. Find somewhere else. This place is not good! Heated pool was rarely open so dont let that be a selling point for you!

I highly recommend coming to The Citadel. The apartments are very spacious with affordable pricing. Petrina was very sweet and very knowledgeable about the apartments. She made my application and move in process a breeze.