Bandera Ranch Apartments

When my apartment was flooded by a faulty apartment water heater it destroyed much of my family's stuff and made a mold smell that made my family very sick. The apartment wouldn't have flooded as badly had their maintenance known what they were doing. It took them almost 5 hours to stop the flooding. They had to keep calling back up from other properties to try to figure out how to shut off the flooding. I asked to be moved to another apartment they said they had none. I then asked to be let out... of my lease and they wouldn't let me do that. I had to leave for my family's sake and they listed me as an eviction and put me into collections. I don't know how they expected us to live in a place that was literally making us sick. Rent here at your own risk. Read More

Absolutely horrible. The complex itself is well maintained and quiet. The apartments are comfortable and spacious. They are in need of updating, but the price reflects the inside so no complaints there!

Management, however, is an absolute joke. Melissa did horrible job communicating with her team which lead to dismissive and rude encounters with her and some staff members. Will was about the only helpful member of staff. Phone calls were often ignored and when they were received, they didn’t... have straight answers. We often never heard back from them on missed calls/voicemails we left and if we did, it was usually several weeks later. For several months we were hit with random late fees due to their poor payments systems (we were on auto pay and paid on time) and when we addressed it they dragged their feet in resolving the issue and generally stated “there was nothing else we could do and we have already let you slide on it numerous times so you just need to pay it”. The level of incompetence they displayed on a daily basis was baffling. Working with them was an extremely frustrating experience and not worth the hassle.

Maintenance crew, however was phenomenal! Matthew and his team responded quickly and efficiently. They were about the only good experience coming out of this! Read More

Tried to tour this apartment on three separate occasion. DONT BOOK ON THEIR WEBSITE, It is down and they don't have access to apartment tour request. The third and final time the "property manager" called to book apartment tour for today Monday the 16th at @5:45. On arrival the hours are posted on the entrance and they close at 5:30. Luckily my boyfriend and I arrived early. We spoke with lady to let her know we were here for an apartment tour and she told us to wait a second. She then after... 5min proceed to let us know that they did didn't have any tours available and didnt know when they would have a tour available. Was the property manager anywhere to be found, no. In fact the property manager wasn't going to be in till Tuesday the 17th. If this is how management treats prospect tenants like this I can only imagine how they treat they their existing tenants. If I were you I wouldn't waste my time looking at this apartment complex Read More

We were thrilled with this property for about a year, but have had nothing but trouble since. There have been 3 different entire maintenance teams come and go. The office has a new person every few months. We had a massive water leak that took a full 9 months to fix. Now they have slapped a coat of paint on all of the mold rather than fixing all of the water damage. I wish I could share pictures to show how bad it is. This property has a ton of potential, but its being run into the ground. Do... yourself a favor and look elsewhere. Read More

The maintenance crew at this property is phenomenal. They complete orders within 1 day. The maintenance staff is very polite and knowledgeable about issues around the apartment.