12/18/24
Rodent infestation
I loved my apartment at The Canal, but a rodent and roach infestation ruined it. Management was unresponsive, pest control delayed, and I couldn’t live there for 6 days. They offered just a $50 rent credit. Poor communication and care—won’t renew my lease
Review from Apartments.com
Property Manager at The Canal responded to this review
Hello there,
Thank you for sharing your feedback. We’re sorry to hear about the issues you’ve experienced and truly regret that it impacted your time at The Canal. Unfortunately, since this review isn’t associated with a name, we’re unable to look... into your account or specific situation to better address your concerns.
If you’re still experiencing any pest issues, please don’t hesitate to reach out to the office directly. We want to ensure that these matters are resolved promptly and that you’re comfortable in your home. Your satisfaction is important to us, and we’d appreciate the opportunity to make things right.
Warm regards,
Mia - WeCare@udr.com