MAA Starwood Apartments

I've had several after-hours maintenance issues, and I can't say enough good things about the service here. Every time I've needed help, Willy (during regular business hours) and Tyrone (from the after-hours maintenance team) have come through. No matter how late it is, he’s always responsive, professional, and efficient, getting things fixed quickly. It’s reassuring to know that we have someone like him on call for emergencies.

In addition, the front office management has been excellent. They... are always friendly, responsive, and attentive to residents' needs, which really enhances the overall living experience here. I feel well taken care of by both the maintenance team and the office staff. Highly recommend this complex for its top-notch service! Read More

I had almost $18,000 worth of items stolen. I notified the front office immediately and called the police. I filled out a police report.
I had to leave the apartment for safety concerns. MAA did nothing.
A few months after moving into my apartment, someone tried to break in my apartment in the middle of the night. I woke up and made a loud noise. The person ran down the stairs and into the car parking lot. I told the leasing agent the next day and she said and I quote “I was just making things... up.” I filled out a police report.
The SHOOTING on property DID HAPPEN. Tenants were evacuated from the property. Police set up a command post in the lobby and front office. MAA DID NOT pay for people to go to hotels. A lot of tenants had no where to go.
The tenant that was attacked coming out of the laundry facility DID HAPPEN. Police were running all a round the property.
There is NO SECURITY whatsoever on the property. NO SECURITY CAMERAS, SECURITY GUARDS, and lighting is very poor on property.
CRIME is a problem. The front gates were always broken and left open during the night. Tenant’s cars were being broken into. There were community meetings with MAA, but nothing ever improved.
My experience at MAA was not a good one. I did not feel SAFE when I lived there.
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I love MAA communities because of the people and culture they introduce to us renters. Safety cannot be guaranteed anywhere, we live in the big city of Dallas but I feel safe here and the maintenance is stellar. Love the office staff as well. Great community!

the maintenance guys are great. I've been happy in the apartment. wish the gym had a little more machines but its suffice.

Moved in this spring and have enjoyed the quiet community. The dog park is in a perfect location of all the buildings and the pool is heaven. The manager (I think her name is Mary)has been very helpful and open in the communication of things going on in and around the community. Maintenance recently had a change for the better and has been very timely.