Alders Cross Creek 62+ Active Adult Homes

Very happy over all with Alders, the staff and the community feel. We have many activities that we would otherwise have to pay for. I like the led exercise classes. I feel safe here and a great sense of belonging.

I am very disappointed with the 62+ apartment complex that I moved into six months ago. The advertisement promised an active senior community with a variety of activities to suit different interests and abilities. However, the reality is far from that. The activities are catered to the older (80+) residents and no options for those of us who were expecting a more vibrant community.
With the exception of the leasing agent, the onsite management is very rude and dismissive of the tenants. They act... as if they know better than the residents as to what we need and want. There has never once been a "town hall" type of meeting where they could listen to us. I feel like I wasted my money and time on this place. I do not recommend it to anyone who is looking for a fulfilling and respectful living environment.
You should also know that the monthly rent including expenses I was quoted and were reflected on the lease have continued to increase each month. They seem to find ways to tack on additional expenses without hesitation or reason.
The amenities presented on the website and during the tour is not totally accurate because they are not always functioning. The pool and hot tub can seldom be used because they are not heated as advertised.
The beautiful theater room has only been used once or twice because it doesn't work. There is always an excuse or blame the issue on someone else.
Even though there are TV monitors everywhere, the staff was not able to connect so we could watch playoff games.
The residents had to take up a collection for the New Years Eve party because the property had no plans to create a celebration.
I have never seen the pickleball court in use despite the fact that I was told there would be an instructor.
Alcohol is always the center of events which leaves non-drinker out of consideration.
Even though each of these may seem small on their own...These were suppose to be part of the COMMUNITY I was buying into that has not be delivered.
The latest is that we now have mice in the common area and even though we pay a monthly extermination fee...they will not bring in a professional. Place 2 (2 in x 4 in) stick pads under a counter is not sufficient.
BTW...if you visit, don't drink the coffee. The mouse has been seen around the coffee machine.
Don't be mislead by the beautiful property because THAT is all Alders Creek Crossing has going for it.
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