5/6/20
Prisoner in your own Home
My mother brother and sister live here and they have always had trouble with the office doing there job to have someone fix things. They always have new management and they are always confused. Currently they have been dealing with black mold for some months now and they never came out to fix it. The floor sinks the walls are black bad moist it smells so horribly like If something is dying. My mother lil sister and brother allergies have been going crazy cause of it. Please do no move here they... do not care about your well being. Don’t be deceived. My brother called multiple times and they said it’s not there priority and that they will live?!!!! My aunt and my baby cousins and one of them is under 1 year have there own place as well and are dealing with the exact same thing!!! And yet she has a 4 month old baby. There is sooo much wrong here. Please save yourself the trip and keep on driving when you see this place.
Review from Apartments.com
2 People Found This Helpful
Property Manager at El Castillo responded to this review
Hi there, thank you for taking the time to let us know about your recent experience. We would like to have a better understanding about your experience. Please reach out to us at (972) 276-8331 at your earliest convenience and we will do our best to... resolve this with you.