Allure Hermann Park at Med Center Apartments

DO NOT EVEN CONSIDER THIS BUILDING. and please order the reviews by date and only read the new ones
Everyone warned me NOT to rent here
1) I had to sign the lease before seeing the apartment and I was sent a video OF A DIFFERENT apartment altogether (different plan, larger bu at least 100 sqf)
2) I asked abt noise and specifically requested a quiet apartment, they SOMEHOW forgot to mention that the apartment was right above of the pool
3) When I arrived and was shcoked by the ‘wrong apartment’... they gave me i couldnt talk to any manager for 15 days because nobody wants to work and because they are the definition of incompetence
4) I reported brown mud coming out of my fridge water 2 weeks and nobody bothered fixing it
5) The staff is impolite (especially management) and rude and you can hear them make fun of residents
6) the dog park smells like garbage as it is localized near the garbage area
7) The whole ambiance there is trashy and disgusting
8) when i asked to breake the lease they asked for a fee of 3800 usd
They are complwtely unprofessional and unreliable and honestly completely rude
9) DEFINITELY NOT LUXURY LIVING. maintenance suck just read the comments Read More

I’ve seen some changes with the new property manager, which is very much appreciated. The cleanliness has also improved..
We have felt very taken care of, she answers all of our many questions! The complex is beautiful & We were so pleased with the layout and quality of our apartment!

Honestly, typing this is really a disappointment because I had such high hopes. I moved from NY to Houston and toured a lot of buildings but I chose Allure. I loved the community and my tour guide was awesome. I moved in January 2023 and immediately regret my decision. First, they are just a MESS. Second, I flew from NY, signed paperwork and got my keys. INSTANT regrets. The apartment floors were dirty and were not cleaned. The ice/water dispenser was rusty and unusable. The bathtub was... dirty and not cleaned. The kitchen sink was rusty and has mess in the drain. I asked the agent that walked me to my apartment about the appearance and she told me there was “a store close buy to purchase cleaning supplies.” I was disappointed because I was excited to move to Houston and this building. I went and spoke to the manager whom already has a picture of the refrigerator on her phone (so she was aware of the issue) and offered no resolve. I told her the state of the apartment and she said “it should have been cleaned” but again, no resolve. It appears that no one bothered to check the apartment before they rented to a new tenant and it shows they do not care about their tenants. This was instantly the worst decision I ever made moving here and I wish I did not have to live here. Please beware of these issues if you are thinking of moving here. Ensure that you see the apartment before you sign your lease or pay your rent and have a backup apartment just in case. Trust me.
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Literally every amenity is always broken and ever since Hanover sold it to Allure it's been at nothing but a steady decline. Save your time and money, don't live here. It's a joke of a "luxury" apartment.

Allure Hermann Park is not the place you want to live, trust me on this. My move-in date was July 7, 2022, and the A/C unit was not functioning. If you live in the city of Houston you know that during the summer months air conditioning is vital, especially when you have a pet (I'm a dog dad) I paid a full month's rent when I signed my lease but wasn't able to move into my apartment until August 4th. So I was couch surfing with my brother and friends because I had nowhere else to live (even... though I had signed a lease and paid full rent) Now you would think because I moved in that the A/C was fixed, well it was not. After notifying the new management of my issues it took over a week for me to get a single-room portable A/C unit that only cooled one room at a time. Eventually, the A/C unit had to be completely replaced, which took a day to accomplish. Now you would also think that because my apartment wasn't livable for almost a month that I would not need to pay for the time I wasn't able to live on the property. Well, I just found out that they are expecting me to pay full rent even though I couldn't actually live in my apartment. I was told if I want to get the rent covered for the time I wasn't able to live in the unit that I needed to reach out to the previous management company (Hanover) myself and get it taken care of. For what you would imagine is supposed to be a 'Luxury" apartment living it's far from it. High-level Customer service is expected at a place like this and I deeply regret signing a lease agreement to live here. Pray for me and Beaux (my dog) y'all. We have 10 months left if I'm not able to somehow get out of my lease.

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