Ashford Santa Ana Apartments

Cockroaches everywhere. 15-20 killed daily. Unfixed damages done by the staff. Flooding damage to floors un-repaired.

I strongly advise against moving into this apartment complex. It's simply not safe. If anything breaks, whether it's the heating or AC, management doesn't care and takes an incredibly long time to fix it. The noise here is unbearable, making it impossible to get any peace and quiet. Worse still, there seem to be many people with keys to your apartment, and they enter immediately after knocking, making me feel extremely unsafe. Overall, this place is a nightmare to live in.

I have been living at Ashford Santa Ana for more than three years, and my experience has been increasingly frustrating due to a persistent water leakage problem. For the past six months, I have been reporting water leakage through the main door every time it rains. Each time I file a complaint, I am told the issue has been fixed. However, the only way to verify this is to wait for the next rainfall, and every time it rains, my apartment floods again.

Despite creating numerous service requests... and being reassured repeatedly that the issue was resolved, the problem persists. Last month, I was informed that they ordered a new part and would install gutters to address the issue. I even received email and phone confirmations stating the problem was fixed. Yet, it rained again last week, and my apartment flooded once more.

When I went to complain again today, I was told that they still cannot find the issue and that I have to wait for the next rain. This ongoing problem has caused significant damage to my personal property, including the loss of my camera, damage to my carpet, and ruined couches. In response to my damages, they offered a mere $200 discount, which is a pittance compared to the financial loss and frustration I've endured for half a year.

Adding to the frustration is the constant change in management and systems at Ashford Santa Ana. I have explained my issues to several different people, and each new person promises to fix the issue. Unfortunately, they either disappear, leave the property, or move to a different location, leaving me to start over with someone new each time.

Living here has been an incredibly frustrating experience due to their inability to effectively resolve this issue. I would not recommend Ashford Santa Ana to anyone until they demonstrate a genuine commitment to fixing their maintenance problems promptly and properly. Read More

The infestation is beyond what pest control can handle. Not only that, but also the property does not respond to pest control work orders in order to even resolve the issue. Pest control is paid for monthly by residents and we rarely see them at the Ashford Santa Ana Apartments who truly could use the service the most. The units have mold all around the bathrooms and kitchen that the staff just paint over. Multiple burglaries. Overall very unsafe and unsecured.

Honestly the staff is very nice and generous. The only concerns I have is the roach infestation. I have to keep buying roast spray and bombing my unit. The property is mostly clean for the most part. The security needs to be More improved. My motorcycle got totaled while being parked in a space on property. There is always a water shut off constantly. I have to go to Someone else’s apartment to take a hot shower because my water is mostly cold. The Wooden floors Are starting to squeak. For the... most part, it be quiet and peaceful at night time. Read More