11/17/22
The WORST apartment in Houston
Dirty pool filed with dead roaches floating upside down in the water, along with people’s spit… a pool that is perpetually closed for cleaning, yet ever so filthy, and stinking of stale pee; a gym that looks nice enough but is locked more times than it’s open… a tiny club house that’s only open when when the leasing office is open… piles of trash that spills out from the dumpsters to the driveway, inviting roaches, big and small crawling into and all over residents homes! Not to talk of the... disgusting stench around those parts of the apartment. Terrible customer service from mostly rude and offensively indifferent staff who make it clear that they don’t care about you or any of your problems, poor and very slow maintenance service, they tow resident’s cars randomly and won’t repay you for their own mistakes… Zero security! Cars, apartments and even the mailroom are broken into every now and then, single women perpetually in the leasing office crying as they report to stone faced “customer service” reps, about how they were harassed at night by thugs… yet their management does nothing about this! The most they will do is to tell you they have a security person who drives around the property, and how as a means to solve your problem, they will drive around some more.
Zero stars if I could. I DO NOT recommend. Don’t learn from your experience. All the best.
Review from Apartments.com
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Property Manager at Chandler Park Apartment Homes responded to this review
Thank you for taking the time to leave this review, however, we regret to hear that you had a negative experience with us and would appreciate the chance to turn your experience around. We have services in place to maximize the quality of your living... experience here at Chandler Park. We understand that wildlife can be inconvenient, especially in Houston, so pest control is weekly available to residents for free if you need service. Our gym is open 24 hours except for our clubhouse and yoga room to maintain our amenities in great shape. Although we here at Chandler Park Apartments cannot prevent crime from taking place, we will continue to do what we can as a company to take care of our residents. If a crime or incident should take place, please call 911 for your safety. We also have a courtesy officer available after hours if you call the office, please press #4 and leave a detailed message. I would love to sit down with you in regard to your concerns. The peace of mind and well-being of our residents is our top priority, and we want to hear more about your experience so we can take action. Please reach out to us directly at chandlerparkasst@nals.com so we may address this right away. Thank you, and have a great day! Damaris Z., Assistant Manager
