10/3/24
Verified Renter
A few days after move in:
I’m definitely looking forward to enjoying the amenities and resident events here. My only critique is that my entire unit had a strong odor upon move in. This is something I brought up while touring the unit, in hopes that it would be resolved in the weeks before move in. It is apparent that previous tenants smoked in this unit and all it would have taken was a little extra attention to clear that smell out. A deodorizer, leaving doors windows open for a few days,... vinegar spritz, repainting, cleaning walls and ceiling, replacement and cleaning of ventilation. I would’ve even appreciated a starter kit of odor eliminators, at the least. As a “luxury apartment” this is pretty annoying, not to mention a health hazard.
With that said, I don’t want this to define my experience here. Maintenance is responsive and came to assist in resolving this. Hope this becomes a 5 star through my lease term.
Review from Apartments.com
Property Manager at Eighteen25 Downtown responded to this review
Hi Kamry,
Thank you for taking the time to let us know about your recent experience. We are sorry that we didn't meet your expectations for a five-star experience. We hope to turn this around and provide you with a five-star experience after our... in-person visit. We will be in touch regarding your work order. If you need anything, please do not hesitate to reach out.
Thank you,
Sharifa Al-Hashimi
Community Manager