Regards at Med Center Apartments

We’re truly sorry to hear about your experience, and we want to thank you for taking the time to share your concerns. Resident safety and comfort are incredibly important to us, and we never want anyone in our community to feel unsafe or unheard.... While we do have security measures in place, we understand your frustrations and are actively working on ways to improve visibility, response times, and preventative safety measures throughout the property.
Regarding maintenance concerns and unresolved work orders—we completely understand how frustrating delays can be. We'd love the opportunity to follow up directly and make things right in your unit. If you're comfortable, please reach out to me directly at regardatmedcentermgr@greystar.com so I can get more details and take immediate steps to address any outstanding issues. We want every resident to feel proud to call this community home, and we're committed to making the necessary improvements to regain your trust. Read More

Thank you for sharing your feedback. I’m sorry to hear that you’re feeling disappointed with your experience at our community. As the community manager for the past year and a half, I want to take a moment to clarify some of the points you’ve raised.... Over the past year and a half, we’ve made several improvements to the property, including renovations to apartment homes, the computer room, conference room, gym, and resident lounge. Additionally, we’ve replastered the pool, replaced grills, repaired gates, painted the entire ground floor level, power-washed the grounds, painted all fences and patios, and added courtesy patrol five days a week. We’ve also hosted monthly resident events to show appreciation for our residents. Regarding evictions, we always work with residents on their accounts and follow the proper guidelines, abiding by the signed lease agreements. We make every effort to communicate and ensure that issues are addressed before reaching that stage. We genuinely value your residency and want to continue working to improve the community. If you have any specific concerns or suggestions for further improvements, I encourage you to reach out directly, and we’ll do our best to address them. Thank you again for your feedback, and we look forward to continuing to serve you. Read More

Thank you so much for your kind words! We’re thrilled to hear that your door issue was resolved promptly and to your satisfaction. Our team takes pride in ensuring our residents feel comfortable and cared for, and it’s wonderful to know we were able... to exceed your expectations. If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’re here to help!

Thank you,
Jesus Espinoza | Community Manager Read More

Thank you for sharing your feedback. We're sorry to hear about your experience and would like to address your concerns. Our maintenance team works diligently to ensure issues are resolved effectively, and we are always striving to improve our... processes. If there’s a specific issue that hasn’t been resolved to your satisfaction, we encourage you to reach out to us directly so we can address it. We’re also committed to enhancing the appearance of our community and ensuring it’s a place our residents are proud to call home. Your input is valuable in helping us achieve that, and we’d appreciate the opportunity to discuss how we can improve. Please don’t hesitate to contact us at 713-661-8877 or email me directly at regardatmedcentermgr@greystar.com.

Thank you,
Jesus Espinoza | Community Manager Read More