Reserve by the Lake Apartments

I’ve lived here for about 2 months now maintenance sub par nobody answers the phone when you call the front office And will not call you back if you don’t believe me I urge you to call and see for yourself took them a month to fix my ac I have 2 small children … they finally replaced my dishwasher at the end of last month once installed I asked the maintenance are you sure it works he then and I quote asked and said “Do you know how to work a dishwasher?” Me: “yes of course I know how to work a... dishwasher” him: “ok then dont insult my intelligence” the dishwasher does not work … Read More

I chose Reserve for quick access to i10. Bonus that it borders a lake & Cullen Park! Friendly and helpful staff.

I have been fighting for 4 months to get a new fridge, I sent videos, photos, the Maintenace manager and leasing agent showed up and took photos and videos. Water is leaking all over the floor, ice machine does not work. I can't use 75% of my fridge. I have tumors and need access to ice always to help reduce my pain. We were quoted a newly remodeled apartment but given a different unit with problems and was not cleaned. I have submitted 9 work orders and they all say complete but have never... stepped into my unit. I have cameras. My emails have been one sided all from me, all we get are excuses. There is trash all over the property, front gates are constantly broken, the trash is overflowing in the dumpsters the smells radiate out. When they read this they will know exactly who wrote this. If I could add photos and videos of all this, I would. Read More

I loved living here for over 2 years. The office staff are very kind and helpful. They are always respectful and attentive. The Property Manager, Nicole, is the best! She was helpful from the day I first did a tour until the day I moved out. She even remembers residents names! I was walking to my car one day and she spoke to me, calling me by my name. It made me feel like a valued resident. They have plenty of fun activities to do during the month also. Everything was recently renovated so the... amenities are very nice!
My apartment was very spacious and worth the price. Read More

My girlfriend and I have lived here the last 2 and a half years. The apartment and staff have been the perfect place to live in that time. They truly care about their tenants and it shows from the leasing office to the maintenance. Any issues we’ve had living here were quickly resolved. During Hurricane Harvey, a lot of folks were trapped in the complex due to surrounding floods. The complex had food and amenities boated in for those who stayed behind and kept everyone informed of the state of... their building for those who couldn’t make it in. The last few months the misses and I were traveling cross country for her birthday, when our toilet tank cracked and flooded the whole apartment. Not only did they correct the situation, but they moved our stuff didn’t throw anything away so we could go through it when we got back, and took pics of everything for our insurance purposes. We are having to relocate to Austin for Jon opportunities, but if that wasn’t the case we would be staying here in a heartbeat. Look no further if you are are looking for a great apartment, at a reasonable rate, with beyond excellent customer service. I am proud we were able to call this place home for a few years. Read More