4/25/25
LOCK EVERYTHING
I really do like my apartment and the people in the leasing office are genuinely nice. But the way management has handled security issues has been frustrating and unacceptable. My $600 bike was stolen—while locked—from the bike rack inside a locked parking garage that supposedly has 24-hour security. I’ve asked multiple times for the security footage and have been completely ignored. They won’t show it to me and they’ve done nothing to make it right.
Instead, they spent thousands of dollars... installing a cage around the bike racks after my bike was stolen, clearly acknowledging there’s a problem—but they’ve never offered to compensate me or even acknowledge that my bike being stolen matters.
On top of that, my unit used to be the show unit, so random people constantly steal my assigned parking spot. I’ve been understanding and haven’t towed anyone, but when I park in a different spot that doesn’t block anyone, they threaten to ticket me. Meanwhile, I’ve had five Amazon packages stolen, and after six months I still don’t have access to an Amazon locker.
It seems like they only enforce rules when it’s convenient for them, not when it comes to actually protecting residents or their property. If I’m paying premium rent, I expect more than silence and inaction when my things are stolen inside what’s supposed to be a secure facility. I didn’t move here to worry about everything I own getting stolen while management shrugs.
Review from Apartments.com
