2/21/23
Good Potential, Poor Management
My wife and I have lived at Arden Terrace for the past year in a 2b/2b. We were told before move-in that we would be in a first floor unit with no carpet, and neither of those were true. Lots of carpet and on the 2nd floor, which made moving a hassle. Not the greatest first impression. We had an AC issue that poured water out from the ceiling and into our bathroom. We put in a request for the issue, but had to ask five more times because each maintenance person would slap a band-aid on the issue... and not actually fix it. When a competent technician finally arrived, he showed us just how bad the issue was and how much mold had accumulated in our ceiling. We were so absolutely done with the apartment after that point. We can't wait for our lease to end. We had a number of other maintenance issues along the way, including another ceiling leak in our living room.
Pros:
Nice pool area
Close to park/schools
Having an Amazon Hub available is a plus
Cons:
Bad apartment management.
Far too few maintenance workers - it takes weeks or even months for requests to go through.
Carpet.
Dumpsters are generally cluttered with trash all around.
Many residents smoke and make it unpleasant to be outside.
Apartments are painted with the "landlord special" (i.e. awful paint jobs that are only applied so they can charge you more money).
Water pressure is a joke, particularly in the kitchen.
Water temperature is equally laughable, especially in the shower; good luck maintaining the same temperature for more than a few minutes.
Urgent issues are not addressed in a timely fashion.
Conclusion:
Out of the five apartments we've rented in as many years, this one has been the most frustrating and poorly managed property we've experienced. I recommend you look elsewhere.
Review from Apartments.com
1 Person Found This Helpful
Property Manager at The Arden Terrace responded to this review
Hello Arden Terrace Resident, we apologize for the delay and would like to be in touch to discuss the repairs needed - please reach out to our Resident Services email below. Our goal is to achieve completion to your satisfaction. We look forward to... hearing from you soon and thank you in advance for allowing us an opportunity to help resolve these concerns. – Valiant Residential Resident Services, living@valiantresidential.com