The Grand at Upper Kirby Apartments

After leaving over a year ago, my husband and I were surprised to receive a collections notice. Unsure of the charges, we visited the leasing office to confirm it wasn't a scam.

We discovered the original charge was for overlooked items after moving out. I took accountability for this oversight but questioned why we hadn't been notified of the payment due. Their response lacked accountability, admitting they fell behind in sending invoices and ended up just sending many to collections. They... also said we should have contacted them to make sure we didn't owe anything.

Despite preferring to pay Grand directly to avoid additional fees and a credit score hit, we paid the debt through collections. This caused my husband's credit score to drop by several points.

Reflecting on the situation, I recalled being contacted by this apartment about packages/mail mistakenly sent there. While I appreciated their communication regarding this matter, I would have preferred to be informed about my debt. Additionally, I was surprised that their system, used to look up my contact information, couldn't also indicate if I owed money. This reveals operational flaws.

This incident parallels a previous occurrence where they attempted to manipulate my lease terms. Before I moved out, they claimed I missed my 60-day notice window and attempted to put me on a month-to-month lease. However, I was able to prove they didn't notify me and overlooked my statement of not renewing.

This time, in regard to the debt that was sent to collections, I was able to "prove" that they (again) never sent a notification because they couldn't provide a date when I should have received said notice/invoice about owing money. Unfortunately, by the time we discovered it was in collections, we decided not to fight over a couple of hundred dollars to avoid further impacting our credit score.

Overall, my time at these apartments was alright, but I found the lack of notification and inefficient systems concerning. This frustrating ordeal highlights ongoing management issues that require attention. Read More

I would recommend the complex for location, the apartments are cute, and the fact that you have gas stoves is something most complexes don't. However, the apartments felt darker than I would like (yes, I know I toured on a super cloudy day), and there wasn't much outdoor space to run or walk the dog unless I was running alongside traffic on Wesleyan. I'm not a huge pool person so that's not a selling point. For the price, I was able to find something that included those features which are rather... important to me. Also, I definitely experience too many strong scents during the tour which I found to be distracting. Read More

The service I received has been great. The premise is in decent shape minus a few things that need fixing or cleaning.

Several packages of mine have been stolen. And neighbors are not as considerate as I would expect. The walls are very thin and it's noisy. People don't clean up after their dogs.

I have submitted several noise complaints and nothing has been done regarding the upstairs neighbors. I guess some things take precedence over others. I like my apartment but the noisy neighbors and trash being left in the hall on non trash days will be my determining factor on whether I stay here or if I would recommend family or friends to this community.