The Grand on Memorial Apartments

BEWARE!!!! BEWARE!!! BEWARE!!!!

DO NOT BELIEVE 5 STAR RATINGS!!
New management and office staff are HORRIBLE!!!

1. We pay $30.00 for valet trash and they may pick up your trash inconsistently 1-2 days out of the week! There will be piles of trash outside of resident's doors with roaches running out of the trash! The breezeways smell horrible from trash that has sat outside of resident's doors for 1-2 days!
2. We pay for monthly pest control and now we do not receive pest control unless we... request it, which has now caused an infestation of roaches!
3. I have had issues with bats at my door! That's right...BATS! I have reported this issue at least 3 times with no resolution! I am afraid because of the diseases bats carry!
4. Parking is horrible! They will tow your car even with a resident parking sticker on it! You register your vehicle on a virtual parking app and for some reason, my account was archived and my truck was towed! I had to pay $300.00 to get it back!
5. The office staff DOES NOT CARE about any issues you may experience. They will listen nonchalantly and then disregard your concerns as soon as you walk out the door!
6. The front gates are ALWAYS broken! There were 3 home invasions here! The office staff stated they would follow up with residents...they NEVER did!
7. We constantly experience water issues! Water is shut off during the day for 8-10 hours at a time! Please look at your charges on your water bill. I had a water bill for $101.00 with only me!
8. I have reached out to every corporate email address I could find to address my concerns..NO ONE HAS NOT RESPONDED

Move in at your own risk!!!!!!!

Everyone can not be saying the same thing and it NOT be true!

I will expect the generic "fake" concern response from management...in 5, 4, 3 Read More

Great amenities clean and well maintain, the community is really nice and quite,
The community manager are really nice and approachable. The apartments has newly utilities and clean.

The property is well maintained, and I feel like it is a safe environment. I really enjoyed the move-in process. Heather was accommodating from the first day I called to my move-in day. The management office is accommodating as well. I recently relocated from California and was very nervous about moving and living in a new state, but The Grand on Memorial made my transition very smooth and easy. I am very pleased with my decision to move here. Thank you!

Well maintained property and professional staff. Quick response to questions and concerns

I stayed here for 15 months and I really miss this community. The entire leading team was very polite and helpful. They just take care of the residents very well and i never had a single complaint. Apart from this, the community was soo decent and well maintained. Its clean and just beautiful. I would definitely come back here if I have a chance!