Grand Venetian at Las Colinas

I am writing as someone who was denied, in my opinion due to a complete lack of communication from the Grand Venetian at Las Colinas. Communication was abysmal with emails not being sent and instructions in emails that were sent were not clear. I was told all aspects of my application were "good" and that I should have been approved "as soon as the administration fee processes." I was then told to send financial documentation and was penalized due to my co-applicants being unaware of the time… restrictions on providing these documents. We were never notified of any deadlines. I never received another call or email from this complex, despite their claims to the contrary. When one of my roommates inquired about our unit we were told to call Monday morning, where we were told that our application had been denied one-and-a-half weeks prior to our move-in date. Allegedly we received an email with this information... that is simply not true. Management is terrible and does not communicate what is needed to residents adequately, all correspondence I received was through me calling or emailing the complex except for automatic send-outs, most of which I never received. I will say that Robin in the leasing office was lovely and extremely helpful every time I reached out, it's just disappointing she works for such ineffective management. I would absolutely not recommend applying. Read More

Many ppl have moved from these apts and they're allowing the make ready crew to reside in the vacant units. It makes sense at to when I moved in why my apt was FILTHY. Old 1950 appliances but want to charge CA or NY prices.

Not worth the price. These apartments want to charge as if they’re luxury apartments, when in fact, they are far from it. No renovations yet cost the same as actual luxury apartments in Las Colinas. Horrible plumbing, trash collection is a disaster. Halls are dirty. Gates never worked & stay wide open. Office staff is definitely not friendly, act like they’re doing you a favor.

The property is infested with cockroaches and the maintenance service is rude poor, does not have enough parking and they force you pay private parking, always pay extras fees for nothing! The place is beautiful but management poor.