Heritage at Valley Ranch Apartments

Apartment unit #1021
Move-in Date: 07/28/2020
Move-out Date: 07/19/2022 I lived HERITAGE AT VALLEY RANCH APARTMENTS FOR 2 YEARS. I returned the property to them broom clean, normal wear and tear excepted. they need to understand that they will have to do more cleaning of tubs, sinks, floors, or walls as a part of getting ready for the next tenant. They can’t be expected to return the property in pristine condition. Also everything in the kitchen i left nice and clean working conditions. i have... video and pictures. 20$ cleaning fridge charges. i already cleaned. 20$ cleaning stove charges. i already cleaned. Kitchen countertop respray is not even dirty but you guys trying to charge me all countertop respray 225 dollars. Bathroom countertop respray 100$. TOTAL CHARGE IS 900$ .They are charging 900$ in damage when I left the apartment nice and clean, needing few paint touch on walls like 4 tiny spots maybe. When a tenant moves out there is a level of cleaning that is expected from the tenant, but this is way too much. i am ready to escalate this issue as high as it needs to go in order to get solve this unfair charges Read More

A terrible place and terrible staff, including the staff at the regional office. The unit I got no where move-in ready. Everything is pretty much broke, and they do not care about fixing, not care to respond to phone calls or emails. After 20 days of my move-in, when I escalated to the the regional manager, she said that they are not obligated to fix anything. Bottom line - STAY AWAY FROM THIS PLACE.

Very bad maintenance team. My AC is leaking and have not been able to use the ac in this hot 100+ degree Dallas weather. I had raised two maintenance requests 2 weeks back and have had no one come in to check on the issue. The only answer i get from the leasing office is that they have shortage of maintenance staff. I have been in this apartment for less than a month, and I already find this maintenance team useless. I have lived in many apartments, and have never seen a worst maintenance team... till date.

They dont deserve even 1 star. The apartments.com doesn't allow me to rate below 1 star. Read More

Pathetic management, who don't answer the call at all. Condition of the apartment is very poor. Most of the days pool will be closed. Appliances, Plumbing and electricals are all faulty and management will take weeks to fix it, sometime even more. There are many good apartments near by providing better service with same price.

Heritage at Valley ranch Leasing office has the best service around. Amber and Ashton are wonderful and if you need an apartment definitely call them!!!! 5 stars all around