Mason Park Apartments

On my move in day, I was only an hour away from my move in time when they called stating my apartment was ready. I was already packed up and on my way to the apartment complex when I got the call. I had no choice but to take the other option, which was a complete downgrade.
Management is never available and I’ve had a hard time getting ahold of maintenance. My AC, water heater, and dishwasher were broken and it took 5 days for them to finally come and fix them. This was after submitting 2... online requests and 4 phone calls to the office.
Roaches are a problem here. I keep my place clean but it doesn’t seem to help. I’ve had pest control come to my apartment every week and it does nothing.
I’m moving out once my lease is up. This place appears nice, but management makes it difficult. Read More

You certainly do not get what you pay for. I can get a brand new apartment for what I’m paying, the counters, appliances, and cabinets are very out dated. If you’re even trying to get in touch with the office, it is IMPOSSIBLE!! The apartments are not well taken care of, when I’ve called to fix things they have done a terrible job on top of the fact that the paint job and other things were terrible the moment I moved in. Find a new place that doesn’t charge you this much.

Parking is non existent!!! Roaches everywhere!!! It took me 4 days to move in because there was never any place to park and unload the truck. If you are not home by 3pm you will have nowhere to park. If I'm paying rent then I should have a parking space. They are more concerned about the pool than the actual apartments. They are not luxury at all. The toilet is like a training potty! The carpet is old and paint all over it! The cheap peel and stick vinyl floors are all scratched up. I reported... this and they did nothing! Read More

These apartments got a new management, Grey Star, and they are HORRIBLE!!!! Worst management team I have ever dealt with. I have lived in these apartments for over a year and they changed management in the middle of my lease. Grey Star management at Mason Park is incredibly rude, very unorganized, and don't seem to have an understanding of any computer system they use. I STRONGLY RECOMMED YOU DO NOT LIVE HERE!!!!!!

I am new to Mason Park but am very encouraged by the new management and ownership. The maintenance staff has been very responsive to a couple minor issues that I had. The office staff so far has been very polite and professional. I love the location and so far I am very encouraged.