11/5/24
Verified Renter
It’s honestly getting worse. I get that majority of the repairs aren’t “emergencies” but when they cause bugs and things to appear, it’s a problem. The bathroom door isn’t fixed and it’s relatively important because we need a new bathroom door because the wood is so flimsy it chipped and split at the bottom corners of the door. Also, I would recommend this apartment if the office management were more professional. I’ve been told countless times that an attitude was given because someone would... come down and ask a simple question about a simple maintenance request. Whether it’s true or not there’s still a level of professional when it comes to this kind of stuff. Simple changes can make this place so much better. Also also, Liliana is great. She’s pretty much the only one.
Review from Apartments.com
Property Manager at The Grove at Killeen responded to this review
Thank you for sharing your feedback with us. We're sorry to hear about the challenges you've faced with repairs and communication. We understand how frustrating this can be and want to assure you that we are committed to resolving these issues. Our... goal is always to provide maintenance services in a timely and efficient manner, regardless of high volume. If you have a request that has been pending for longer than expected, you can always reach out to us directly to get more information about the status. We'd also appreciate the opportunity to improve upon our original communication going forward so please come by the office or give us a call to discuss any remaining concerns you have.
