2/5/25
Unjustified Move-Out Charges Despite Photo Evidence
The excessive move-out charges being imposed on long-term residents. These apartments are nearly 30 years old, and despite normal wear and tear, tenants who have stayed for at least three years are being charged anywhere between $1,000 to $5,000 upon move-out.
This practice seems unfair, especially given the age and condition of the units.
Review from Apartments.com
Property Manager at Brooks on Preston responded to this review
Hello – We are disappointed to hear you do not agree with the move out charges you incurred. However, we want to make sure we provide the best home possible to the next resident just as we did with you. These charges were due to the cleaning and... repairs needed to your home, and our team provided photos and descriptions of the charges in your Final Account Statement. If you have any additional questions about these charges, please give our office a call at (877) 204-5924, and we would be happy to speak with you further. Thank you, Maggie at CWS Customer Care