5/28/24
Do not rent if you want a pool.
I have lived in the Evoke apartments for 5 months now. The apartments are nice and the staff working on site is friendly and professional. I have only had one issue living here, however, it is a big one for me.
On May 1st around 10am, an email was sent to all residents saying the pool would be closed for tile work until further notice. May in Texas is the beginning of summer, and there was no explanation why work on the pool was started in peak season rather than during the two months of fair... spring weather we had before it. I was especially disappointed to hear this since I had family flying in that weekend for a graduation celebration, which we planned to use the pool and deck for. Those plans had to be changed last minute because again, we had no notice of this happening. When I asked the office when the pool would open again, they estimated a few weeks. I was given a tentative date of memorial weekend. That's an entire month of my lease without pool access.
It is now May 24th, the Friday of Memorial weekend, and the pool is still closed. The tile work is only HALF completed, and that is on the smaller end of the pool. No one has any idea when the pool will open again. I was just told "a few more weeks" this morning by the office staff.
The reason I chose to live in these apartments was the pool area. I am paying high rent rates for a luxury apartment because I wanted to have access to a pool. There has been no offer of relief from our monthly rent or amenity fees despite this major feature being inaccessible.
There are other luxury style apartments down the road with cheaper rent and a pool that stays open during peak season. I highly recommend looking there first before signing a lease with Evoke.
Review from Apartments.com
1 Person Found This Helpful
Property Manager at Evoke responded to this review
Thank you for your feedback about your residency at Evoke apartments. We are pleased that you find our apartments nice and our staff friendly and professional. We apologize for the inconvenience caused by the pool closure, which is due to... replastering work delayed multiple times because of the abundance of rain. We aimed to complete this several weeks ago and understand the frustration this has caused, especially with your family visiting for the graduation celebration. Please be assured that we are working diligently to complete the project as soon as possible. We appreciate your patience and understanding during this time.