Windsor CityLine Apartments

People in community are very friendly and offer assistance quickly. Thank you for having week to honor residents of building with breakfast and treats.

The Windsor is all I need to have a comfortable home, it was a great decision to move here

Gaslighting by the managers only care or call when you leave a review. Move in- so dirty, floorboards loose and lack of caulking but painted over. Bugs! Just don’t move here

The residents are nice and the pool is nice
Bedrooms are small and way overpriced

Management is horrible

Excellent living environment! Walking distance of CityLine restaurants and community amenities!

Not sure where to begin with this place other than I cannot wait to be able to move out and I rarely leave reviews. I have addressed concerns with the revolving door of managers we've had in recent years, and while they appear to "hear" you, they do nothing. For example, reported vomit in one of the stairwells twice about 5 months ago. Was told, thanks for letting us know. Vomit is now an encrusted part of the stairwell as it was never cleaned up. We have a new fob system which works so well,... the door I typically enter and exit from routinely has a rock propping it open as the fobs don't work for some reason.Not to mention the garage doors that break so often I'm not sure why we even continue to have them. There are several doors all around the property that have parts of them hanging on by a thread. I was told the staff conducts property walks to look for such things but it is apparent this doesn't occur or these types of items would be regularly addressed. Our pool was shut down this week by the City of Richardson Health Department. None of the lights in or surrounding the pool come on at night anymore which I imagine poses a safety risk but not sure how they would ever know. The gate to the pool itself hasn't actually functioned as a real gate in months. Maintenance doesn't seem to know how to fix much especially if the issue is not actively happening at the time they decide to enter your apartment. And when they leave, your apartment may have shoe prints on the floors, random lights left on, there's no consideration for leaving your home as they found it when they entered. I recently had an issue with a running toilet which I had to have addressed multiple times.The upkeep on this community in comparison to those surrounding it is a joke. The occasional project they choose to take on seems to always be only half or less than half completed and certainly without any oversight or confirmation from management. I know that staffing is hard right now and turnover is ongoing, but the lack of care in general from the site staff that exists and the management company overall leads me to not ever want to consider living at any Windsor community much less to refer anyone to Windsor Cityline. I even reached out to corporate and received and email asking for a time to chat. I responded with 2 days I was available....over a month ago. No response. Read More