Broadstone Colonnade Apartments

Please read the reviews on Google and the Better Business Bureau before considering this property. A troubling pattern is evident: whenever there’s a negative review on Google, a positive review about the management team quickly follows, creating a misleading impression.

To briefly summarize my experience: I was late on rent, and the property manager, Jorge Juarez, refused to accept payment unless I paid the overdue rent plus 75% of January’s future rent—this happened while it was still... December. I informed Mr. Juarez that this condition is not outlined anywhere in my lease agreement and that he cannot legally enforce it. My concerns were met with silence, and he stated that he was unwilling to resolve the issue. I escalated this matter to Quantum Leap Management and its leadership, Leslie and David Shippy, but have yet to receive any response.

Beyond the management issues, safety is a major concern at this property. The mailbox area is frequently broken into, an ongoing problem that has not been addressed with preventive measures. The complex is a hotspot for criminal activity, with no security cameras and a gate that breaks down every 2–3 months, leaving residents vulnerable.

As for maintenance, the reality is far from the glowing reviews. On average, it takes maintenance two weeks to close a ticket, but my most recent request took over two months to be addressed. This delay is unacceptable and reflects poorly on the management’s ability to support residents.

In short, Broadstone Colonnade fails to provide a safe, transparent, or responsive living environment. I cannot recommend this property to anyone.

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Moving in: was scheduled to move in March 3rd of 2023. I called and let them know we would be delayed and the office said that was okay and that everything would be ready when we got there. Once my husband and I showed up after moving from Iowa they said the apartment wasn’t ready and that they would have to find us something different. After multiple hours we were moved to a new floor plan. Due to the delay we had to sit outside with a U-Haul holding all of our belongings and our cats had to... continue to sit in the car for 3-4 hours. Very frustrating first interaction after they knew we weren’t even going to arrive until after our actual move in date. Then when we did finally move in and were doing an inspection and taking photos, we realized the apartment was very over priced, borders were missing, walls were chipped, the front lock wasn’t aligned, an outlet was removed from the kitchen wall, along with other issues. At this point we just didn’t want to be homeless and moved in taking photos of everything.

Amenities: we moved in in March and were informed we would receive a clicker for the gym and front gate in March, July, October, and December. Finally got one in December shortly before we ended up moving out and never was able to use the gym. Also mail was horrible, the mail room would often not be secured inside and you would be able to completely open a whole wall of mail and anyone who was in the mail room could access your mail. As well as for any large packages, you got to pay a nonrefundable fee to obtain a locker!

Employees: employees do not help with issues unless you call and email and text and follow up at least 2-3 times. They are almost never in the actual office and leave multiple times through to day for showings, staff seemed understaffed, unknowledgable, and just not helpful overall.

Moving out: apartment does not take normal wear and tear into consideration, should’ve taken more and more photos as soon as we moved in as we did not receive our deposit and was expected to pay close to $100 due to a stove and oven that had staining as well as the bathtub peeling (due to cheap materials and paint used) peeled within the first week of moving in. We left the apartment cleaner than when we arrived and still owed so much.

Management changed multiple times through our lease, the front gate was broken half the time, neighbors are loud and disrespectful during night hours. Read More

These apartments on the first floor will flood with heavy rains. Creating water damage to the apartment complex. Renters insurance will also not cover damage caused by flooding. Outside of the apartment complex always smells like dog poop because none of the residents pick up after their animals. The gates are always broken. I’ve had my car license plate stolen. Management will give you a lame excuse for not giving you your security deposit back. The Maintenance does not know how to fix anything... . They constantly need to call an expert in. If you don’t mind your apartment unit flooding every time it rains and never having anything properly fixed and not getting your security deposit back then this place is great for you. Read More

The cleanliness and organization of the office and brilliant staff. The grounds are kept very neat, neighbors that I interacted with while on my tour, were friendly. The apartment was everything I dreamed of while on a budget. This property is Very peaceful

I've been here since 2008. I've gone through several management changes and this present group by far is the best.