Cornerstone At Overlook Apartments

We moved here in November of 2022 and I’ll admit it was a rough start from not having the apartment ready, to waiting on cabinet doors for a month, etc. Everything was fixed and attended to though and we just renewed our lease in November of 2023 and upgraded to a two bedroom unit from starting in a one bedroom. The upgraded units are nice and clean and the management team were amazing with making sure it was perfect upon move in. The maintenance team has been on top of all issues recently and... it’s wonderful. The office staff has changed a bit and I’m sure will continue to change but overall they get things done from what we’ve experienced. I can’t speak on behalf of the past reviews. But I will say, the renovated units are great and we haven’t had any major issues since move in. Just minor hiccups that have been fixed in a timely manner. We plan on staying for a while if we can. It’s a great starter. I will update this review if anything changes. Read More

The gate has been broken for some time now and they refuse to fix it!!!! My car has gotten stolen TWICE WITHIN 28 DAYS!!! The office told me there is nothing they can do and they aren't held responsible. ABSOLUTELY TERRIBLE PLACE WITH TERRIBLE MANAGEMENT

Since moving in, the apartment has been nothing short of awful. First, the mold was everywhere. We had mold in the walls, mold in the toilet, mold in the flooring. It was truly everywhere and was caused by the extreme amount of water damage in the apartment. We put in a work order and the maintenance people came and sprayed bleach in the toilet.

While we were independently tackling the mold problem, we had an infestation of carpet beetles in our apartment. There were hundreds of larvae all over... the floor and in the carpet. At this point, I put in another work order and after a few days I was forced to go to front office and complain in person. I explained that we had only been living there for around one month and already had two major problems with the apartment. They sent out pest control who sprayed the outside of the apartment and the window sills inside. They did not go away.

Then, around six weeks into living here, we wake up to our kitchen and bathroom flooded with water. We put in an emergency work order, as a good tenant should. We didn’t get maintenance of a response for six days. Meanwhile, we had to poke holes in our ceiling to make the water go in a central spot to capture it into a bucket. Once again, I had to physically go to the front office and complain to the manager’s face to get the problem fixed. Thankfully, they replaced the flooring after this bout of water damage so some of the mold problem was also taken care of. However, they failed to take care of the ceiling damage. Six months later and I still have a drooping ceiling because they haven’t come to fix the ceiling drywall.

Then came the broken AC. We have currently been without AC for nearly 2 months. Yes, it has been cold but due to the lack of windows, when it gets above 75 outside, our apartment gets to around 85 degrees due to cooking and general living. This is a common problem in this complex apparently because all of their temporary ACs are being used for other units. Imagine living in South Texas without AC. It gets hot and humid a lot in our apartment.

Which brings us to our current battle with roaches. There are a lot. Much of it has to do with the vast amount of water damage in our apartment to the cabinets, the caulking and the drywall. Even if our apartment is spotless (which it is since I’ve been extremely clean since my time in the Marine Corps), the cockroaches have rotting drywall and other rotting stuff to eat on. We spray nearly daily to keep them at bay. Read More

Worst apartments ever, they clearly have 1 star for a reason. When we received our apartment I wrote down so many things that needed to be fixed. The switches didn’t even have switch covers and you can see all the wires. The pool and gym is only open when the office is open but of course they don’t tell you that. The apartment under us took 4 months before they even bothered clearing it out. I left for two days and left an appliance under the sink I called and they were no help. They said it had... already been cleared out. I know for a fact it had not because these apartments are too lazy and take weeks or months before fixing anything. On top of it, it was a weekend and they are closed Sunday so there is no way that they cleared out the apartment in 1 day. Nothing but liars and useless people in the office. I wish I had listened to the tenants at the apartment who told us to never live there. Ask all the neighbors nobody is happy to live there. Read More

In my family’s recent experience, the customer service is completely lacking. To put it mildly, in my opinion the communication between the agents and the potential renter was extremely misleading, perplexing, and deceptive. A young member of my family has regrettably signed a rental agreement on Friday, January 6, 2023, which is unfortunate. The property to me was uninhabitable with all the things I found wrong with it and it was disgusting, it had an odd smell, did not appear to have been... cleaned as the rental agent claimed, it had extremely chipped paint throughout the unit on the doors, ceilings and walls, it was poorly caulked and had poorly paint patched walls, dripped paint on the floors, caulk drippings in the sinks and tubs, it had ridiculous holes in the unit on the walls and a gaping hole under the sink, the base boards were so damaged they should have been replaced or been properly fixed, and it appears that the unit has a roach infestation. In addition, the exterior has an unpleasant odor and unattractive curb appeal, which literally features dog poop at every corner. Don't put yourself into the same predicament as my family member is in right now; save yourself, by running the opposite way. Before renting any units from this property, please do your research and review previous tenants' experiences. Especially, if there is no clause in your lease that gives you the right to back out of making a bad decision by renting from them. Read More