7/19/24
Terrible Customer Service
I am from out of town. I came to see a vacant apartment and the lady was by herself. I take the bus around town since I am not from here and I don't have a rental car. The lady at the desk was rude and said that the lady in charge of tours was out to lunch. I waited and she finally came back. She asked me to postpone the tour and I politely refused. If they can't understand my transportation situation, then I have no reason to move here. You all lost a potential tenant. I don't recommend this... place at all.
Review from Apartments.com
Property Manager at Masters Ranch responded to this review
Hi User,
Thank you for bringing this matter to our attention. We're sorry you had a bad experience with touring. You can reach us directly anytime at mastersranchleasing@hoganre.com or 1 210-333-3435.
Sincerely,
Masters Ranch Management.