1/7/20
Poor
This place is awful. I try to convince myself that it is okay but it is not. If it isn't one thing, it is another. I've had 6 water leaks in my apartment unit in a year and a month of living here (one being sewage!). My car got broken into and things were stolen from my vehicle. There are homeless people sleeping in the laundry room. There are loud neighbors who do not care what time it is. The paint is hideous and peeling both inside and outside. The blacktop was "repaired" but is falling apart... and ruining my tires. When I've had a maintenance issue (3 separate occasions) during business hours, no one in the office would answer the phone. Your water will get shut off at random times without warning, as required by LAW unless an emergency. In fact, the people in the office do not even know my name or which apartment I live in. I have lived in this complex for almost 7 years (moved into a "renovated" unit end of 2018)(the people who used to be in the office knew my name, my daughter's name, and which apartment I live in). If you want to feel safe, do not live here. If you want a good price, do not live here. If you want to feel like part of a community, do not live here. I feel completely unsafe and do not know how we could possibly finish out our lease after the latest incident.
Review from Apartments.com
6 People Found This Helpful
Property Manager at Peaks at Live Oak responded to this review
We're sorry this has been your experience and would love nothing more than to keep you as a valued resident. We'd like to address some of your concerns here. Our team reached out to you this past Saturday and Monday regarding the incident with your... vehicle. And, the local police department was notified early last year to assist with reports of non-residents trespassing our community. Since then, we've received no additional reports, but will definitely get right on it if this is still an issue you've noticed. We completely understand your frustration with unexpected plumbing repairs and send out mass notifications when these happen to inform our residents. Our Community Manager would like to discuss your feedback and ensure we address each of your concerns. A member of our team will be reaching out to you.