12/31/16
Vivid Apartments homes... what a joke
I lived here back when it was Bell Tower ad at least they were honest and Kind, same maintenance man for years that you could trust. Recently they were bought out by new owners that think just cause they painted over old fixtures that it was suddenly worth thousands more. Office staff is rude. I once waited outside the office to pay a bill for over an hour only to have the front desk girl respond to flustered and overwhelmed that she actually had to do her job, I'm glad she doesn't work in the... Medical field. The fitness center that they have is closed at five so if you work a regular work schedule don't expect to be able to utilize this amenity that only has one treadmill an elliptical and yoga balls that don't even fit in this room. A recently added BBQ pit to the pool area that hasn't been in service for over two years. A dog park but no play area for children even though this is a prime area for a family being that the elementary school is right next door. Basketball court/ tennis court.. the net for tennis is always tangled and they even lock this area during weekends as well as the entire summer because that's prime time for children to use it, so of course they close is. Laundry room that requires you to add money to a particular card, but if the office personnel aren't in the office you cant add money and oh well guess you cant wash, but that ok cause most of the equipment there doesn't even work. Heaven forbid your AC goes out during summer time like ours did, in which case they try rigging it more than 10 times so it works and breaks, works and breaks until they order a so called "new unit" that only looks older than the one that was broken and they replaced. They gave us small wall unit and expected it to cool the entire apartment, so we had to sleep in the living room for months.
Review from Apartments.com
9 People Found This Helpful
Property Manager at Vivid responded to this review
Hello. Thank you for sharing your experience. We apologize that your experience was not a positive one. I would like to address each of your concerns. In regards to our office staff, we apologize you waited for some time to pay your rent. Our staff... is required to take a one hour daily break. During this time, they are to close the office post the time they will return.
Our fitness center is open 24/7. The fitness center, pool, laundry room and sports court all have security code locks on the gates/doors that will allow you to enter/exit on your schedule.
We welcome you to use our BBQ pit at the pool! It was recently built as part of our renovations and would love nothing more for you to be able to enjoy it. Just use your security code to enter.
Regarding tennis/ basketball court - it is open and you may enter on the weekends as long as you have that gate code.
Our office hours are from 8:30 am - 5:30 pm Monday - Friday you may stop by during these times to add money to your laundry room card. The value adder for the machines is located in the office for security reasons. Research has shown that laundry rooms across the US have people trying to break in to the machines to take the coins. We have put machines to take a prepaid card for the added security. If the machines go out please come and let us know! You, the resident, use the machines not the office staff. If you inform us a machine has gone out we will contact the company that supplies the machines immediately to come repair it.
We apologize your AC stopped working. As you had mentioned, we have recently hired a new maintenance staff to take care of any and all repair needs.
Please feel free to give us a call (210) 684-7117 or stop by the office if you would like to discuss anything further.
Best wishes, Vivid Management