9/18/24
SAVE YOURSELF!!!
Living here was one of the worst decisions I have ever made. Upon move in my toilet was broken and the apartment was dirty and smelled gross, something that both me and my roommate noted. There was noticeable damages, mold, and dead cockroaches in each room. Within a few days we began to find live cockroaches and this continued throughout our entire lease, with no relief after exterminators sprayed. A few months in I noticed that they had been charging me for two separate insurances, my own, and... their company’s, without telling me. When I attempted to have this resolved they passed me around on the phone and claimed it was none of their problems until eventually I just cancelled my own insurance and used theirs. On October 1st, maintenance showed up unannounced, stating that they needed to fix a faulty pipe. They drilled a hole from my roommates bathroom into my closet and left that hole open for the rest of my lease (until July) despite multiple pleas to have them come fix it and attempts to reach out to the property manager. They are now attempting to charge me hundreds of dollars for this. My roommate ended up moving out due to the distress caused by the bugs and the disgusting state of the apartment and her room was vacant for several months. During this time, I called several times, begging them to please let me know when they plan on moving someone in, and they assured me they would. They did not. I was awoken one day by a woman attempting to beat down my door because the deadbolt was locked, so I called the front office to send someone upstairs to see who this intruder was. This is when they literally said “Oh, that’s your new roommate, you didn’t know?” I did not know this woman and they made no attempts to contact me whatsoever to inform me that someone was moving in so I had time to prepare. Please save your mental and physical health and do not live here.
Review from Apartments.com
Property Manager at The Local Downtown responded to this review
Thank you for sharing your experience. We're genuinely sorry to hear about the issues you faced during your stay. This is not the standard we strive for, and we apologize for the distress this situation has caused you. Your concerns about the... maintenance, pest control, and communication are serious, and we take this feedback to heart.
Please contact our management team directly so we can review these matters in detail and work towards a resolution. Your feedback is crucial in helping us improve our services and ensure a better experience for our residents.